{"id":"W4281768346","doi":"10.4018/978-1-6684-3937-1.ch011","title":"Emotional Labour and Stress","year":2022,"lang":"en","type":"book-chapter","venue":"Advances in human resources management and organizational development book series","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"University Canada West","funders":"","keywords":"Emotional labor; Stressor; Psychology; Interpersonal communication; Social psychology; Emotional exhaustion; Emotion work; Public relations; Political science; Burnout","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002961092,0.000523938,0.000438589,0.0005736409,0.001368195,0.003938762,0.0003696575,0.001088149,0.01293322],"category_scores_gemma":[0.0006639134,0.000123088,0.0002229537,0.0008206962,0.002561301,0.001674676,0.002524027,0.001759269,0.003122237],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001026417,"about_ca_system_score_gemma":0.0009966157,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001184813,"about_ca_topic_score_gemma":0.001560802,"domain_scores_codex":[0.9997272,0.00008767219,0.000008869968,0.00003875185,0.00009382067,0.00004378151],"domain_scores_gemma":[0.9998513,0.00006631618,0.00001552065,0.000009178296,0.00002091357,0.00003677707],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00005579136,0.00009723545,0.001108955,0.00103336,0.0000174235,0.0005856905,0.02549386,0.0002755568,0.002231969,0.3169838,0.2009427,0.4511738],"study_design_scores_gemma":[0.000006210175,0.00004576235,0.003011159,0.001094891,0.000006134196,0.0006930754,0.005433281,0.00006078412,0.0002100436,0.06874043,0.920684,0.00001419399],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.01728662,0.3339109,0.002575492,0.02146821,0.005155826,0.00006196317,0.0001341783,0.00009983154,0.6193069],"genre_scores_gemma":[0.1698403,0.2853217,0.002572826,0.01151946,0.00465021,0.000155069,0.0002377288,0.0001091051,0.5255936],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.01293322,"threshold_uncertainty_score":0.04326594,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.009042923446718112,"score_gpt":0.2509491442421778,"score_spread":0.2419062207954597,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}