{"id":"W4292959252","doi":"10.5267/j.ijdns.2022.4.017","title":"An integrated model of mobile banking service quality and customers’ satisfaction: Evidence from Jordanian mobile banking users","year":2022,"lang":"en","type":"article","venue":"International Journal of Data and Network Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Mobile banking; Customer satisfaction; Service quality; Reliability (semiconductor); Quality (philosophy); Computer science; SMS banking; Upload; Business; Sample (material); Service (business); Marketing; World Wide Web","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003575534,0.0005484147,0.0005133181,0.002067131,0.0007848813,0.003168376,0.0008902034,0.001061546,0.00401513],"category_scores_gemma":[0.008196639,0.0005267572,0.001438859,0.002369678,0.001220481,0.00204123,0.001345909,0.001510495,0.0004449068],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001711693,"about_ca_system_score_gemma":0.002492306,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009960277,"about_ca_topic_score_gemma":0.01008374,"domain_scores_codex":[0.9977537,0.001082715,0.0001828148,0.000217758,0.0005565547,0.0002065334],"domain_scores_gemma":[0.9893071,0.005928484,0.001514036,0.0003338994,0.002454612,0.0004619444],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001736246,0.0007875538,0.949118,0.0002762529,0.0002570575,0.0002364386,0.009741241,0.001149079,0.0003975135,0.003086352,0.0005540896,0.03422288],"study_design_scores_gemma":[0.00005551784,0.001349078,0.9262311,0.0005889687,0.0005351427,0.0007922417,0.02965682,0.03450971,0.000425777,0.002792704,0.003004818,0.00005797903],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.992358,0.000642798,0.001889622,0.0006835107,0.00001240822,0.0001021697,0.0001246985,0.00001302783,0.004173767],"genre_scores_gemma":[0.9979679,0.000386551,0.001023399,0.00009072052,0.000007234702,0.00005469429,0.0001178046,0.000003327701,0.000348213],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.009960277,"threshold_uncertainty_score":0.0198046,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08179973261086979,"score_gpt":0.3454920271499254,"score_spread":0.2636922945390556,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}