{"id":"W4293246809","doi":"10.37896/ymer21.06/29","title":"A Study of Quality of Banking Services","year":2022,"lang":"en","type":"article","venue":"YMER Digital","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Quality (philosophy); Private sector; Dimension (graph theory); Public sector; Portfolio; Service (business); Loyalty; Reliability (semiconductor); Perception; Finance; Economic growth; Economics; Psychology; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004121766,0.0000949239,0.0002376278,0.0001356396,0.0001034002,0.00008618739,0.0003229264,0.00001426328,0.0005924397],"category_scores_gemma":[0.00001072957,0.00009646824,0.00007552172,0.0005060392,0.00002075063,0.0008542319,0.0005487651,0.0000878315,0.00002398415],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000009783264,"about_ca_system_score_gemma":0.000009501785,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00294401,"about_ca_topic_score_gemma":0.0003285381,"domain_scores_codex":[0.9987883,0.00001955201,0.000416866,0.0001798104,0.0004614031,0.0001340484],"domain_scores_gemma":[0.9992442,0.0000412008,0.0003662187,0.0002591938,0.00008357184,0.000005676781],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002673788,0.004183864,0.9614127,0.001605571,0.0002111005,0.00001152974,0.006324231,0.0003745504,0.0003186844,0.01803287,0.000309374,0.006948172],"study_design_scores_gemma":[0.004009524,0.0002642714,0.7633241,0.00006567333,0.0001781723,0.000002832609,0.1832195,0.00054849,0.0001103043,0.008135371,0.03932627,0.0008154506],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9692556,0.00003916671,0.00000297458,0.0001023637,0.000139579,0.0001657345,0.0000212007,0.00003967572,0.03023374],"genre_scores_gemma":[0.9992975,1.363987e-7,0.00000258894,0.0004328089,0.00010171,0.00001079118,0.00003037325,0.00001126136,0.0001128102],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1980886,"threshold_uncertainty_score":0.64868,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04166670368184887,"score_gpt":0.2787565455910985,"score_spread":0.2370898419092496,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}