{"id":"W4310870395","doi":"10.18280/ijsdp.170706","title":"The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry","year":2022,"lang":"en","type":"article","venue":"International Journal of Sustainable Development and Planning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer satisfaction; Loyalty business model; Customer retention; Customer advocacy; Marketing; Sustainability; Customer delight; Customer equity; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001537252,0.0001151924,0.000180388,0.0005165366,0.0007154322,0.00127224,0.0002157479,0.000413038,0.002246767],"category_scores_gemma":[0.003475838,0.0000905178,0.0002984349,0.0005403906,0.0005777425,0.0006456643,0.0008125269,0.0006184142,0.0002146396],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007309553,"about_ca_system_score_gemma":0.001339384,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005980344,"about_ca_topic_score_gemma":0.01087335,"domain_scores_codex":[0.9984957,0.0006243323,0.00006678058,0.00005891966,0.0003738237,0.0003803594],"domain_scores_gemma":[0.996064,0.001321764,0.0009283065,0.00009427179,0.00096615,0.0006254361],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001785165,0.0004629867,0.9225255,0.0001532659,0.00009233632,0.0003000612,0.005265796,0.0007082866,0.002037681,0.003284345,0.000685901,0.0643054],"study_design_scores_gemma":[0.000005696019,0.0003602358,0.9846991,0.00006062245,0.00005338527,0.0002113396,0.009478327,0.00216649,0.0007082378,0.0009092964,0.00133005,0.00001721879],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9948698,0.0001539984,0.0004916332,0.0003138353,0.000004681188,0.00001291006,0.00001456349,0.000004790202,0.004133852],"genre_scores_gemma":[0.9995876,0.00004620183,0.0001111583,0.00003056753,0.000002140289,0.000002392125,0.00000824,6.721345e-7,0.0002110031],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005980344,"threshold_uncertainty_score":0.01189107,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01945444247118688,"score_gpt":0.2769320683199207,"score_spread":0.2574776258487338,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}