{"id":"W4320182306","doi":"10.1080/0965254x.2023.2175020","title":"Hey chatbot, why do you treat me like other people? The role of uniqueness neglect in human-chatbot interactions","year":2023,"lang":"en","type":"article","venue":"Journal of Strategic Marketing","topic":"AI in Service Interactions","field":"Computer Science","cited_by":31,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université de Sherbrooke; Université Laval","funders":"","keywords":"Chatbot; Neglect; Snowball sampling; Psychology; Moderation; Continuance; Uniqueness; Competence (human resources); Social psychology; Ambivalence; Computer science; World Wide Web; Medicine","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007198264,0.0003574697,0.0004465265,0.0006704099,0.002874393,0.003827535,0.0004783264,0.0008932393,0.002560334],"category_scores_gemma":[0.02836484,0.0002701171,0.0002737854,0.0003616926,0.003025746,0.002531653,0.001866591,0.00158991,0.0004330639],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001151969,"about_ca_system_score_gemma":0.001034136,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003025592,"about_ca_topic_score_gemma":0.003915151,"domain_scores_codex":[0.9930596,0.005076976,0.0002004096,0.0003108496,0.0009676654,0.0003844983],"domain_scores_gemma":[0.9689366,0.01953424,0.006715173,0.001007187,0.001497785,0.002309065],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008398329,0.0005099789,0.5087304,0.000546453,0.000471326,0.00180023,0.3559225,0.0005148451,0.01342377,0.008222236,0.003835188,0.1051834],"study_design_scores_gemma":[0.00005547552,0.0008429947,0.5118552,0.0004001863,0.0002794273,0.002005352,0.443164,0.004889823,0.003660975,0.007715887,0.02488444,0.0002462274],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9855863,0.0002799086,0.004625378,0.001322087,0.00004917778,0.00002877924,0.00002094795,0.00003798954,0.008049472],"genre_scores_gemma":[0.9980922,0.00008470988,0.0006054615,0.0003591408,0.00001586628,0.00001497696,0.00001280033,0.00001202235,0.0008028722],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007198264,"threshold_uncertainty_score":0.03806847,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03018093509138714,"score_gpt":0.2966750641713614,"score_spread":0.2664941290799742,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}