{"id":"W4323065345","doi":"10.2139/ssrn.4371917","title":"Customer Loyalty in Times of Crisis","year":2023,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Working Capital and Financial Performance","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":false,"ca_institutions":"McGill University","funders":"","keywords":"Business; Trade credit; Market liquidity; Loyalty business model; Shock (circulatory); Capital (architecture); Monetary economics; Economics; Marketing; Finance; Service quality","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00134112,0.0001034734,0.0003158886,0.001103215,0.001798766,0.004381577,0.0004350674,0.00249218,0.01500096],"category_scores_gemma":[0.008866049,0.0001711991,0.0001788161,0.001090068,0.000781021,0.002470878,0.001485215,0.002034219,0.001361673],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009749686,"about_ca_system_score_gemma":0.001005391,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005036149,"about_ca_topic_score_gemma":0.01091099,"domain_scores_codex":[0.9990014,0.0002903066,0.00004302063,0.00004941327,0.0001069183,0.0005088703],"domain_scores_gemma":[0.995286,0.001263427,0.0009782787,0.0001059264,0.0007546868,0.001611667],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00301028,0.001040903,0.7837535,0.0001923624,0.0001102456,0.004280693,0.02670326,0.0007127997,0.0007474805,0.01440333,0.03490879,0.1301363],"study_design_scores_gemma":[0.00005662546,0.0006593846,0.8097947,0.0001844282,0.00005958638,0.002399898,0.1540645,0.003251575,0.000279787,0.01133013,0.01785053,0.0000690118],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.970327,0.0006344622,0.00015765,0.007031841,0.0001487618,0.00001163306,0.00009529048,0.0000112436,0.02158206],"genre_scores_gemma":[0.9980977,0.0001279935,0.00001947671,0.0003284439,0.00005757598,0.000003323088,0.0000404333,0.000003652843,0.001321252],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01500096,"threshold_uncertainty_score":0.05018324,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.007220557167117592,"score_gpt":0.21104736011014,"score_spread":0.2038268029430224,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}