{"id":"W4323065345","doi":"10.2139/ssrn.4371917","title":"Customer Loyalty in Times of Crisis","year":2023,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Working Capital and Financial Performance","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":false,"ca_institutions":"McGill University","funders":"","keywords":"Business; Trade credit; Market liquidity; Loyalty business model; Shock (circulatory); Capital (architecture); Monetary economics; Economics; Marketing; Finance; Service quality","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009350809,0.00008698361,0.0001429815,0.0003716964,0.00008115479,0.00004060758,0.0001860071,0.00004128989,0.00008892324],"category_scores_gemma":[0.00002713654,0.00007509111,0.00006925353,0.0009407376,0.00002153575,0.0004342209,0.00005936822,0.0005861419,0.0007041426],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00009108373,"about_ca_system_score_gemma":0.0001498384,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002188685,"about_ca_topic_score_gemma":0.0003834522,"domain_scores_codex":[0.9984412,0.000004063222,0.000227874,0.0001004927,0.0001708225,0.001055582],"domain_scores_gemma":[0.9997173,0.000008735104,0.0001386503,0.00007772844,0.00005216963,0.000005432102],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0001087733,0.0001074983,0.1300366,0.0000962613,0.00005278298,0.00001786988,0.0001387197,0.0004134505,0.0001765918,0.8088282,0.0149909,0.04503236],"study_design_scores_gemma":[0.001195752,0.0000603954,0.08508567,0.0001194573,0.00003927699,0.00002595027,0.002245326,0.001763339,0.00007030185,0.8395667,0.06939892,0.0004288892],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.97598,0.0005839457,0.00004735478,0.001276049,0.0003609581,0.00006636401,4.298917e-7,0.0000579882,0.02162684],"genre_scores_gemma":[0.9970399,0.0006625183,0.000004375722,0.0001676426,0.0006653001,0.000002129853,0.00000275943,0.00001377772,0.00144156],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05440802,"threshold_uncertainty_score":0.9050564,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.007220557167117592,"score_gpt":0.21104736011014,"score_spread":0.2038268029430224,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}