{"id":"W4327779045","doi":"10.5267/j.msl.2022.12.003","title":"Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review","year":2023,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Total quality management; Customer satisfaction; Quality (philosophy); Scopus; Patient satisfaction; Service quality; Health care; Quality management; Service (business); Knowledge management; Qualitative research; Process management; Business; Computer science; MEDLINE; Marketing","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01452855,0.000261614,0.0004497239,0.0004562409,0.0005954524,0.0006586636,0.0004613069,0.00003608882,0.000006321063],"category_scores_gemma":[0.0001231622,0.000205887,0.00006560364,0.001636234,0.0001942208,0.001575315,0.0005759804,0.0001431956,0.00004128961],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001370949,"about_ca_system_score_gemma":0.00000387391,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001643469,"about_ca_topic_score_gemma":0.0002144304,"domain_scores_codex":[0.9967214,0.0002604375,0.0008439495,0.000755335,0.0008774177,0.0005414561],"domain_scores_gemma":[0.9986255,0.0002663793,0.0004784047,0.0005623117,0.00003985126,0.00002756302],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"systematic_review","study_design_gemma":"observational","study_design_scores_codex":[0.00005083333,0.00008391911,0.004602094,0.8499892,0.00006722569,0.00001558359,0.005972004,0.00002624386,0.0003613681,0.1196305,0.0006356561,0.01856535],"study_design_scores_gemma":[0.00174863,0.00006460283,0.8358119,0.02434792,0.0007791381,0.000005411603,0.12417,0.002172601,0.00002147276,0.007125168,0.002103878,0.001649332],"study_design_candidate":"systematic_review","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7810205,0.0009787597,0.002999216,0.1981275,0.0002908304,0.01489073,0.00003433927,0.0004513727,0.001206758],"genre_scores_gemma":[0.884775,0.0006040698,0.001025678,0.1111174,0.00009819995,0.002235316,0.00005568147,0.00002576812,0.00006294774],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8312097,"threshold_uncertainty_score":0.8395829,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06891156787815754,"score_gpt":0.3462106528936355,"score_spread":0.2772990850154779,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}