{"id":"W4328025761","doi":"10.5267/j.uscm.2023.1.004","title":"The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalt","year":2023,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Consumer Behavior and Marketing Influence","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service quality; Structural equation modeling; Customer satisfaction; Likert scale; Loyalty business model; Marketing; Data collection; Business; Variables; Loyalty; Sample (material); Scale (ratio); Advertising; Psychology; Service (business); Statistics; Mathematics; Geography","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001399118,0.0003672195,0.0003456493,0.0004567541,0.0006183699,0.0003295938,0.0004105385,0.0000798166,0.00014528],"category_scores_gemma":[0.000233159,0.0002909356,0.0001182854,0.001061725,0.000196,0.0003608861,0.0004872697,0.0002100422,0.0006097126],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006681682,"about_ca_system_score_gemma":0.00001427212,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003698268,"about_ca_topic_score_gemma":0.0004177292,"domain_scores_codex":[0.9975344,0.0001266233,0.000510263,0.0005750884,0.0006817652,0.0005718503],"domain_scores_gemma":[0.9981518,0.0007167241,0.0002617049,0.0006059157,0.0002251818,0.0000386119],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001348525,0.0004716931,0.5271546,0.01467766,0.0009049351,0.0002699671,0.003062897,0.001222543,0.02843959,0.05727364,0.1012274,0.2639466],"study_design_scores_gemma":[0.001339493,0.00001617766,0.9532034,0.0002801611,0.0001980844,8.949653e-7,0.001338116,0.0008996668,0.00002434421,0.0005312749,0.04178261,0.0003857395],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9808851,0.00006640396,0.00002267952,0.002805724,0.0007076863,0.001315832,0.000008700012,0.0003102183,0.0138777],"genre_scores_gemma":[0.9935861,0.0004380463,0.00008643526,0.002281613,0.0001812854,0.000194254,0.00003755632,0.00005570523,0.003138965],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4260489,"threshold_uncertainty_score":0.9999543,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01347231859912781,"score_gpt":0.2681733776063415,"score_spread":0.2547010590072137,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}