{"id":"W4366597854","doi":"10.1145/3544549.3585707","title":"Authentication Challenges in Customer Service Settings Experienced by Deaf and Hard of Hearing People","year":2023,"lang":"en","type":"article","venue":"","topic":"Digital Communication and Language","field":"Computer Science","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Waterloo","funders":"","keywords":"Internet privacy; Authentication (law); Service (business); Phone; Computer science; Computer security; World Wide Web; Business; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0001839433,0.00004359938,0.00006936648,0.00007889519,0.00002302229,0.0000450955,0.0003434756,0.00001910389,0.000009489611],"category_scores_gemma":[0.00002101897,0.00004068543,0.000008893066,0.0004407388,0.00001164343,0.0003314593,0.0002737285,0.00003464808,0.00004010932],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00000634131,"about_ca_system_score_gemma":0.000008088373,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001063006,"about_ca_topic_score_gemma":0.0001423346,"domain_scores_codex":[0.999528,0.00002250699,0.0001139101,0.0001423265,0.00009706759,0.00009621889],"domain_scores_gemma":[0.999525,0.00005620193,0.00003157641,0.0003310034,0.00002656135,0.00002972798],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00001083269,0.0002687535,0.00530372,0.0003334971,0.00001868708,0.000003109307,0.3186968,0.0000281085,0.06482144,0.3940782,0.002247838,0.2141891],"study_design_scores_gemma":[0.00222494,0.0001546679,0.5170131,0.000347646,0.000009029591,0.00002473666,0.0858383,0.2498984,0.06041208,0.004506,0.07827971,0.00129136],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9533205,0.0004044235,0.0008199941,0.009358563,0.00002049636,0.0001012088,8.933816e-7,0.0001901041,0.03578381],"genre_scores_gemma":[0.9979349,0.0001230731,0.001334355,0.0002239302,0.000001066842,0.00001267128,0.00000293178,0.000002929137,0.0003641885],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5117095,"threshold_uncertainty_score":0.1659104,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0439465153537888,"score_gpt":0.2792198198460457,"score_spread":0.2352733044922569,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}