{"id":"W4366597854","doi":"10.1145/3544549.3585707","title":"Authentication Challenges in Customer Service Settings Experienced by Deaf and Hard of Hearing People","year":2023,"lang":"en","type":"article","venue":"","topic":"Digital Communication and Language","field":"Computer Science","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Waterloo","funders":"","keywords":"Internet privacy; Authentication (law); Service (business); Phone; Computer science; Computer security; World Wide Web; Business; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00501304,0.0004519935,0.0007996545,0.0009524163,0.007641078,0.004589864,0.0009486548,0.002045559,0.005147444],"category_scores_gemma":[0.01466795,0.0005544865,0.0006009323,0.0006717665,0.003748982,0.003313451,0.005549657,0.002402726,0.0008247202],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001632812,"about_ca_system_score_gemma":0.002685592,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01134763,"about_ca_topic_score_gemma":0.01545311,"domain_scores_codex":[0.9944865,0.002649644,0.0003986077,0.0003937372,0.0008898104,0.001181741],"domain_scores_gemma":[0.9897625,0.003152891,0.002204218,0.000415818,0.001769656,0.002695025],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0001581429,0.0001684132,0.09141986,0.000348117,0.00004882504,0.006580748,0.8675458,0.00008435737,0.001875537,0.001085665,0.004316571,0.026368],"study_design_scores_gemma":[0.000007654173,0.0001445663,0.01614613,0.0001165886,0.00001910057,0.003103044,0.9717922,0.00009528386,0.00016967,0.0005270861,0.007822935,0.00005580659],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9939501,0.0005465682,0.0004067289,0.00164671,0.0001117894,0.00003272954,0.0000290867,0.00001369077,0.003262721],"genre_scores_gemma":[0.996714,0.0003842927,0.000379538,0.001253686,0.00003024733,0.00002832575,0.00001542757,0.000008172478,0.001186315],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01134763,"threshold_uncertainty_score":0.02651179,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0439465153537888,"score_gpt":0.2792198198460457,"score_spread":0.2352733044922569,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}