{"id":"W4375930696","doi":"10.46568/gjmas.v3i3.90","title":"SERVICE QUALITY IMPACTS CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EMPIRICAL EVIDENCE FROM APPAREL INDUSTRY OF PAKISTAN)","year":2022,"lang":"en","type":"article","venue":"Global Journal for Management and Administrative Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Marketing; Customer delight; Customer retention; Customer advocacy; Service quality; Customer to customer; Clothing; Customer equity; Customer intelligence; Loyalty; Service (business); Advertising","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00102788,0.000175822,0.0001708065,0.001031145,0.0009008109,0.001369455,0.0002775265,0.0004923238,0.006736425],"category_scores_gemma":[0.003416089,0.0001624315,0.0004610329,0.001863436,0.0007078997,0.000626527,0.0006808002,0.0007518191,0.0005114645],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009849145,"about_ca_system_score_gemma":0.001305322,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02932012,"about_ca_topic_score_gemma":0.03292819,"domain_scores_codex":[0.9993024,0.0001892805,0.0000479593,0.00006156204,0.0002082478,0.0001905047],"domain_scores_gemma":[0.9939588,0.002948112,0.001420405,0.00009689615,0.0009960638,0.0005797391],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002562602,0.0004404494,0.9651302,0.0002019421,0.00009628794,0.0003738809,0.002520329,0.0001995064,0.0002654271,0.0008681069,0.001041921,0.02860571],"study_design_scores_gemma":[0.00001010713,0.0002810064,0.9936918,0.00008824954,0.00006505562,0.0001338292,0.004144133,0.0003402013,0.000146134,0.0001635454,0.0009283107,0.000007605565],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9951199,0.0003838788,0.00006891179,0.0002496902,0.000008003118,0.000009347833,0.0001144186,0.000002296113,0.004043683],"genre_scores_gemma":[0.9992942,0.0002285789,0.00004464199,0.00004045742,0.000004710183,0.000002267938,0.0000495481,6.575083e-7,0.000334866],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02932012,"threshold_uncertainty_score":0.05829895,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1565535581225083,"score_gpt":0.4121226079090938,"score_spread":0.2555690497865855,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}