{"id":"W4385730615","doi":"10.18551/econeurasia.2023-06.06","title":"THE ROLE OF CUSTOMER SATISFACTION MEDIATES THE INFLUENCE OF SERVICE INNOVATION AND PRODUCT QUALITY ON CUSTOMER LOYALTY IN AGRICULTURAL PRODUCTS: A STUDY ON CUSTOMERS AT PT. TANIHUB BALI","year":2023,"lang":"en","type":"article","venue":"Eurasia Economics & Business","topic":"Consumer Behavior and Marketing Influence","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Marketing; Service quality; Product (mathematics); Loyalty; Quality (philosophy); Agriculture; Service (business); Customer retention; Mathematics; Geography","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001085644,0.0001886461,0.0003578752,0.0003668014,0.001856449,0.001331632,0.0003677978,0.0004840018,0.003191145],"category_scores_gemma":[0.001699921,0.0002700751,0.0004054363,0.0006785244,0.0004694459,0.0007032003,0.0005454055,0.001449093,0.0003953605],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006118317,"about_ca_system_score_gemma":0.001354318,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01261428,"about_ca_topic_score_gemma":0.01706419,"domain_scores_codex":[0.9995047,0.0001843861,0.00001789318,0.00004875369,0.0001236167,0.0001207884],"domain_scores_gemma":[0.9984134,0.0007732014,0.000213376,0.00004174488,0.000286494,0.0002716911],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002806931,0.00331004,0.8678583,0.0001914065,0.0001016457,0.001652766,0.08191948,0.0000946061,0.002749633,0.001097845,0.001321227,0.03942242],"study_design_scores_gemma":[0.00001638951,0.0006248613,0.9052683,0.00008050247,0.0001012461,0.0005221809,0.089618,0.0008716363,0.0005492745,0.0002269987,0.002096741,0.00002387994],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.998942,0.00007292179,0.00004078602,0.0001133789,0.000003423626,0.000008378142,0.00000694191,5.512572e-7,0.0008116825],"genre_scores_gemma":[0.9988224,0.0001761145,0.0000713645,0.00009658351,0.000003436378,0.00001436618,0.00001707135,0.000001585973,0.0007970983],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01261428,"threshold_uncertainty_score":0.02508169,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01930522179997923,"score_gpt":0.2541994770169259,"score_spread":0.2348942552169467,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}