{"id":"W4385878606","doi":"10.3390/su151612441","title":"Influence of Customer Perception Factors on AI-Enabled Customer Experience in the Ecuadorian Banking Environment","year":2023,"lang":"en","type":"article","venue":"Sustainability","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer intelligence; Customer retention; Customer advocacy; Marketing; Customer satisfaction; Customer delight; Customer equity; Voice of the customer; Loyalty business model; Business; Customer to customer; Personalization; Service quality; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008326058,0.0002100133,0.0002350166,0.0003326033,0.0002269297,0.0000755185,0.0003626881,0.00006249724,0.0001729746],"category_scores_gemma":[0.0005091601,0.0001540255,0.00008981452,0.001009384,0.0002743391,0.0006251741,0.0002754949,0.0002273567,0.0001896911],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003907621,"about_ca_system_score_gemma":0.00003397887,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001896324,"about_ca_topic_score_gemma":0.0001247228,"domain_scores_codex":[0.9982812,0.00005974595,0.0003523856,0.0003993517,0.0004863851,0.0004208906],"domain_scores_gemma":[0.9990259,0.000115238,0.0001361571,0.0005260535,0.0001872244,0.00000947458],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00002675826,0.0001005156,0.9903319,0.0001458196,0.000005215613,0.00001150497,0.003403045,0.0009521431,0.0001597003,0.0009211377,0.00005580679,0.003886405],"study_design_scores_gemma":[0.0001906722,0.000008600222,0.9723699,0.00001661206,0.0000224897,1.386836e-7,0.01996231,0.00008217555,0.00001774148,0.0004754356,0.006690235,0.0001636755],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9976473,0.000008011525,0.000002448942,0.0008447188,0.00006934886,0.00067014,0.000001503214,0.00007757016,0.0006789207],"genre_scores_gemma":[0.9995694,0.000008108985,0.000001881715,0.0001287942,0.00003461458,0.0001525869,0.00000736794,0.00001482396,0.00008238266],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01796203,"threshold_uncertainty_score":0.6280977,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02275609179443594,"score_gpt":0.28200916503657,"score_spread":0.259253073242134,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}