{"id":"W4385878606","doi":"10.3390/su151612441","title":"Influence of Customer Perception Factors on AI-Enabled Customer Experience in the Ecuadorian Banking Environment","year":2023,"lang":"en","type":"article","venue":"Sustainability","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":38,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer intelligence; Customer retention; Customer advocacy; Marketing; Customer satisfaction; Customer delight; Customer equity; Voice of the customer; Loyalty business model; Business; Customer to customer; Personalization; Service quality; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007405836,0.0002230679,0.0001931657,0.000582927,0.0004043265,0.001584242,0.0001649319,0.0002339899,0.003462015],"category_scores_gemma":[0.003031389,0.00007990157,0.000213667,0.0005647899,0.000330307,0.0006867301,0.0006053647,0.0003462698,0.0001700818],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004327152,"about_ca_system_score_gemma":0.0003136945,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004658859,"about_ca_topic_score_gemma":0.004366651,"domain_scores_codex":[0.9993537,0.0002278964,0.0000383723,0.00006949426,0.0001434145,0.0001670684],"domain_scores_gemma":[0.9973344,0.001356376,0.0005409533,0.00007533919,0.0004471409,0.0002459007],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002550175,0.0002618982,0.9294539,0.0001506731,0.00007713868,0.001466756,0.008418777,0.0004391105,0.001944821,0.0005408808,0.0006024405,0.05638861],"study_design_scores_gemma":[0.000003195031,0.0001064457,0.9781269,0.0000389817,0.00002801533,0.0002667482,0.0187005,0.0007063703,0.0003398339,0.0001136373,0.001555771,0.00001360145],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9980674,0.0002079712,0.0001159009,0.00007720538,0.000004246992,0.00000447729,0.00001707267,0.000002152784,0.00150345],"genre_scores_gemma":[0.9995696,0.0001073745,0.00006111107,0.00001848901,0.000003350423,0.000002688713,0.00002060206,9.530328e-7,0.000215752],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004658859,"threshold_uncertainty_score":0.0115816,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02275609179443594,"score_gpt":0.28200916503657,"score_spread":0.259253073242134,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}