{"id":"W4386431444","doi":"10.1007/978-3-031-39626-7_10","title":"Customer Relationship Management","year":2023,"lang":"en","type":"book-chapter","venue":"EAI/Springer Innovations in Communication and Computing","topic":"Business Process Modeling and Analysis","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"ca_institutions":"University Canada West","funders":"","keywords":"Customer relationship management; Business; Loyalty business model; Customer advocacy; Customer intelligence; Customer to customer; Knowledge management; Context (archaeology); Customer retention; Marketing; Process management; Computer science; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0009069425,0.0003214181,0.0003481491,0.001906045,0.0005977171,0.0003999558,0.0005410359,0.0002185121,0.00006363155],"category_scores_gemma":[0.00008197789,0.000368811,0.00007623823,0.001145291,0.0001060227,0.0004326394,0.0009435702,0.000708297,0.0005088096],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006428418,"about_ca_system_score_gemma":0.00002060235,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00009764294,"about_ca_topic_score_gemma":0.00008649712,"domain_scores_codex":[0.9981685,0.00001078989,0.0008225995,0.0004496184,0.000307181,0.0002413526],"domain_scores_gemma":[0.9980497,0.0001444571,0.0005781145,0.0008141326,0.0004031982,0.00001042724],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000003293583,0.00002232106,0.003141401,0.0002408286,0.00005516812,0.00000307135,0.00005891077,0.001553968,6.976834e-7,0.959007,0.0009668226,0.03494655],"study_design_scores_gemma":[0.001271226,0.000004310684,0.03481379,0.003836901,0.0004155723,0.000004684685,0.0005454765,0.1483284,8.954556e-7,0.37957,0.4292499,0.00195879],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.001906953,0.0005568836,0.004475832,0.003081515,0.00028145,0.0003610521,0.000002725363,0.0006137285,0.9887199],"genre_scores_gemma":[0.8734297,0.0004224145,0.003309153,0.001225393,0.0004069745,0.00003381073,0.0003670409,0.0001367637,0.1206688],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.8715227,"threshold_uncertainty_score":0.9998764,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06438181834633687,"score_gpt":0.2694266336953284,"score_spread":0.2050448153489915,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}