{"id":"W4386431444","doi":"10.1007/978-3-031-39626-7_10","title":"Customer Relationship Management","year":2023,"lang":"en","type":"book-chapter","venue":"EAI/Springer Innovations in Communication and Computing","topic":"Business Process Modeling and Analysis","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":false,"ca_institutions":"University Canada West","funders":"","keywords":"Customer relationship management; Business; Loyalty business model; Customer advocacy; Customer intelligence; Customer to customer; Knowledge management; Context (archaeology); Customer retention; Marketing; Process management; Computer science; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001279453,0.0005728037,0.0003922517,0.00187676,0.001808734,0.005417596,0.001503148,0.001455869,0.146108],"category_scores_gemma":[0.002149526,0.0003155467,0.0004002562,0.003623069,0.0003337283,0.002816377,0.001470702,0.001452772,0.0774814],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001670619,"about_ca_system_score_gemma":0.002541886,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003856426,"about_ca_topic_score_gemma":0.006089686,"domain_scores_codex":[0.9985246,0.0002457186,0.00004842328,0.0001704535,0.0008328095,0.0001780497],"domain_scores_gemma":[0.9990537,0.0001218198,0.00006372793,0.000140931,0.000457752,0.000162079],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0000293481,0.0001299293,0.0005793453,0.0001075896,0.000008588477,0.00004393298,0.0002878591,0.0002083849,0.000713642,0.02704059,0.3239206,0.6469302],"study_design_scores_gemma":[0.00000740429,0.00004959562,0.00189924,0.0001229313,0.000009828219,0.0001324908,0.0003804408,0.0009170446,0.0008300667,0.006096647,0.9895397,0.00001460381],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.003515948,0.004602765,0.007442172,0.004421093,0.0008084756,0.000156049,0.0005939947,0.0008096623,0.9776499],"genre_scores_gemma":[0.05251483,0.00513381,0.007671508,0.002258971,0.0005888847,0.000146046,0.001676347,0.0002795822,0.92973],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.146108,"threshold_uncertainty_score":0.4887799,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06438181834633687,"score_gpt":0.2694266336953284,"score_spread":0.2050448153489915,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}