{"id":"W4386690640","doi":"10.1080/20479700.2023.2249655","title":"Exploring service climate in healthcare using a change management approach","year":2023,"lang":"en","type":"article","venue":"International Journal of Healthcare Management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Calgary; University of Lethbridge","funders":"","keywords":"Mindset; Climate change; Service (business); Organisation climate; Psychology; Perception; Service-orientation; Business; Change management (ITSM); Environmental resource management; Public relations; Knowledge management; Marketing; Social psychology; Political science; Economics; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001576187,0.0002240797,0.0002831799,0.00262846,0.0001232802,0.000217294,0.0007395502,0.00004936244,0.00001702007],"category_scores_gemma":[0.00001131054,0.0002257533,0.00009139201,0.002456513,0.00001131776,0.00219943,0.0005624217,0.0002738688,0.0001206263],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003228553,"about_ca_system_score_gemma":0.00001758606,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002536949,"about_ca_topic_score_gemma":0.0002726197,"domain_scores_codex":[0.9971465,0.00003451123,0.0009475871,0.0003332904,0.001035237,0.000502901],"domain_scores_gemma":[0.9982023,0.00001645937,0.0006744559,0.0002485485,0.0008294469,0.00002880854],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.001015882,0.0006497279,0.06404623,0.01362146,0.0007747238,0.002632206,0.002139724,0.005158348,0.00005672894,0.5277319,0.001531866,0.3806412],"study_design_scores_gemma":[0.008699492,0.0001444552,0.6521367,0.006630104,0.0003153272,0.0002079653,0.03240559,0.05056167,0.00004925694,0.03529421,0.2116168,0.001938401],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6974188,0.0004708215,0.0003536763,0.287555,0.007866166,0.001466712,0.00001256013,0.0002317102,0.004624506],"genre_scores_gemma":[0.9577373,0.001620707,0.00212574,0.03492316,0.003286334,0.0001173954,0.0001089199,0.00005586576,0.00002460237],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5880905,"threshold_uncertainty_score":0.9205952,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2914899510670809,"score_gpt":0.3492178124141998,"score_spread":0.05772786134711894,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}