{"id":"W4386690640","doi":"10.1080/20479700.2023.2249655","title":"Exploring service climate in healthcare using a change management approach","year":2023,"lang":"en","type":"article","venue":"International Journal of Healthcare Management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Calgary; University of Lethbridge","funders":"","keywords":"Mindset; Climate change; Service (business); Organisation climate; Psychology; Perception; Service-orientation; Business; Change management (ITSM); Environmental resource management; Public relations; Knowledge management; Marketing; Social psychology; Political science; Economics; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006277084,0.0002739138,0.0002633478,0.002366993,0.00161534,0.003046108,0.0006319748,0.0005729246,0.001290402],"category_scores_gemma":[0.009380397,0.0001976017,0.0008273689,0.002083611,0.001685978,0.001463773,0.001915282,0.0009206763,0.00008755308],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003789077,"about_ca_system_score_gemma":0.003210878,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004233181,"about_ca_topic_score_gemma":0.009184807,"domain_scores_codex":[0.9955051,0.00332556,0.0001191949,0.0002116289,0.000581128,0.0002574454],"domain_scores_gemma":[0.9941724,0.003609883,0.0008868565,0.0003067317,0.0006117151,0.0004123953],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.0002217737,0.002406745,0.4621296,0.0008003335,0.0003757951,0.0002929427,0.1604209,0.007714321,0.004347002,0.02038241,0.002160239,0.3387479],"study_design_scores_gemma":[0.0001099647,0.002047956,0.6955346,0.0006979901,0.0002123828,0.0002551235,0.2122972,0.03891753,0.002935187,0.02651362,0.02033511,0.0001433338],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9645712,0.0002609859,0.01819158,0.002114072,0.0000497127,0.0004801696,0.00008032131,0.00005899967,0.01419295],"genre_scores_gemma":[0.9861413,0.0001473927,0.01280084,0.0001682132,0.00001268591,0.0003019794,0.00004178429,0.000004554086,0.0003811908],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006277084,"threshold_uncertainty_score":0.03319681,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2914899510670809,"score_gpt":0.3492178124141998,"score_spread":0.05772786134711894,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}