{"id":"W4386742062","doi":"10.5267/j.dsl.2023.6.003","title":"The effect of customer relationship management (CRM) on business profitability in Jordanian logistics industries: The mediating role of customer satisfaction","year":2023,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Profitability index; Customer satisfaction; Customer retention; Customer profitability; Marketing; Customer to customer; Customer equity; Customer relationship management; Customer advocacy; Structural equation modeling; Customer intelligence; Industrial organization; Service quality; Computer science; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007594133,0.0001652377,0.0002225274,0.0006794795,0.0006101082,0.0001979184,0.0007314704,0.00006884242,0.00001593183],"category_scores_gemma":[0.002974457,0.0000964935,0.0000563449,0.007989276,0.0006339378,0.0006954398,0.0003167939,0.0003195478,0.0002096442],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008697341,"about_ca_system_score_gemma":0.00002589133,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007215159,"about_ca_topic_score_gemma":0.0002466713,"domain_scores_codex":[0.9972487,0.0001023301,0.0006209405,0.0003672675,0.001293284,0.000367469],"domain_scores_gemma":[0.9962655,0.002474091,0.0004343388,0.0006157609,0.0001940533,0.00001630978],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001731434,0.00002565404,0.8846292,0.0001650951,0.00001022255,0.000003911466,0.0003940666,0.01089678,0.00113884,0.01106224,0.001073953,0.09042691],"study_design_scores_gemma":[0.000364861,0.00001156443,0.9908126,0.0001044822,0.00002404894,3.030671e-7,0.001668405,0.002483444,0.0002963123,0.001154958,0.002955653,0.0001233446],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9929029,0.000009127731,0.0001419356,0.00398976,0.0005282646,0.000570357,0.000003475621,0.00004289746,0.001811307],"genre_scores_gemma":[0.9991292,0.0000064571,0.00003047998,0.0006548393,0.000107579,0.00004306786,0.00000526878,0.00001087527,0.00001226446],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1061834,"threshold_uncertainty_score":0.4692521,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02956585584355701,"score_gpt":0.2913907518838847,"score_spread":0.2618248960403277,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}