{"id":"W4388311505","doi":"10.5267/j.uscm.2023.10.021","title":"Customer relationship management and brand image: Empirical evidence from marine export company in Indonesia","year":2023,"lang":"en","type":"article","venue":"Uncertain Supply Chain Management","topic":"Agricultural and Environmental Management","field":"Social Sciences","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Marketing; Loyalty business model; Customer retention; Customer delight; Customer advocacy; Path analysis (statistics); Loyalty; Customer equity; Customer intelligence; Customer relationship management; Sample (material); Service quality; Service (business); Statistics; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001118985,0.0002786918,0.0002759078,0.0003451008,0.0004595372,0.0001599307,0.0004176505,0.00008884494,0.0005762279],"category_scores_gemma":[0.00002711176,0.0002431327,0.00007208593,0.001233475,0.0002792471,0.0004256603,0.0008825292,0.0001930941,0.0006115196],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003953518,"about_ca_system_score_gemma":0.000008276877,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002852612,"about_ca_topic_score_gemma":0.001329632,"domain_scores_codex":[0.9971078,0.0002816903,0.0004431327,0.0006991627,0.0008245619,0.0006436653],"domain_scores_gemma":[0.9991097,0.0002724797,0.0001011157,0.0003175685,0.00001508748,0.0001840609],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00005969495,0.0001103128,0.9441436,0.0001074166,0.00008243601,0.0004307875,0.005203273,0.0004290575,0.0000104018,0.006508142,0.02519819,0.0177167],"study_design_scores_gemma":[0.0006764595,0.00001919533,0.9449449,0.0001283864,0.00005641904,4.388721e-7,0.0152105,0.0003637208,0.000002074467,0.003407143,0.03486785,0.0003228977],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9401916,0.0001772191,0.0002394877,0.0148301,0.0002669832,0.001916913,0.00001024454,0.0002790754,0.0420884],"genre_scores_gemma":[0.9767374,0.002484279,0.0020334,0.0005154542,0.0001175129,0.0003198369,0.0001270544,0.00002006002,0.017645],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03654583,"threshold_uncertainty_score":0.9914662,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04888617994909653,"score_gpt":0.2970667297282751,"score_spread":0.2481805497791786,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}