{"id":"W4388923688","doi":"10.5539/jel.v12n6p189","title":"Relationships Between Student Characteristics and Perception of the Quality of Tourism, Hospitality and Leisure Courses According to the SERVQUAL Scale","year":2023,"lang":"en","type":"article","venue":"Journal of Education and Learning","topic":"Business and Management Studies","field":"Decision Sciences","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Hospitality; Tourism; Psychology; Marketing; Quality (philosophy); Hospitality management studies; Medical education; Service quality; Business; Service (business); Medicine; Geography","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005455338,0.00004864751,0.0001931038,0.0001062344,0.000354718,0.00008235679,0.0001209977,0.00002335007,0.000005653804],"category_scores_gemma":[0.002050313,0.00002613082,0.00003256514,0.0003338011,0.0000632426,0.0001544638,0.0001310552,0.0001826131,6.238874e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000008768096,"about_ca_system_score_gemma":0.00003410582,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00003108072,"about_ca_topic_score_gemma":0.000009365073,"domain_scores_codex":[0.9985764,0.0004041777,0.0004665975,0.00008450457,0.0004135353,0.00005478539],"domain_scores_gemma":[0.99813,0.0007246722,0.0006520647,0.00009038833,0.0003685524,0.00003433161],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000005462744,0.00001793165,0.9459386,0.00001500533,0.00001290385,2.72157e-8,0.008931755,0.0000388866,0.00006927664,0.00009681697,0.0002649789,0.04460831],"study_design_scores_gemma":[0.00006374354,0.00002700814,0.829109,0.00004357752,0.00002500199,7.489838e-7,0.1696555,0.00003097332,0.000001974965,0.0002521904,0.0007652598,0.00002498691],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9915305,0.0001010098,0.0003996789,0.007567008,0.000264434,0.00008254711,0.00000199324,0.000002253498,0.00005056546],"genre_scores_gemma":[0.9993625,0.0001310192,0.00008776369,0.0000273743,0.0001062378,0.000001198461,5.575948e-7,0.000002379982,0.0002809903],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1607237,"threshold_uncertainty_score":0.272824,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1681098602711796,"score_gpt":0.4515848165502516,"score_spread":0.2834749562790719,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}