{"id":"W4390018941","doi":"10.18613/deudfd.1028857","title":"EFFECTS OF PERCEIVED SERVICE QUALITY OF VESSEL TRAFFIC SERVICES ON THE CORPORATE IMAGE: A STUDY ON THE TURKISH STRAITS","year":2023,"lang":"en","type":"article","venue":"Dokuz Eylül Üniversitesi Denizcilik Fakültesi Dergisi","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Institute of Musculoskeletal Health and Arthritis","keywords":"SERVQUAL; Service quality; Turkish; Perception; Service (business); Scale (ratio); Quality (philosophy); Business; On board; Psychology; Transport engineering; Engineering; Marketing; Business administration; Geography; Cartography","routes":{"ca_aff":false,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.002005218,0.0005671365,0.0007591464,0.0004973764,0.0006747133,0.0002750666,0.001705816,0.0001736362,0.0002676859],"category_scores_gemma":[0.0002937784,0.000393588,0.0003294554,0.003508641,0.0001970649,0.0008499138,0.0004922632,0.0005295046,0.00102531],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005562129,"about_ca_system_score_gemma":0.00006680235,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001851203,"about_ca_topic_score_gemma":0.000997888,"domain_scores_codex":[0.9960375,0.0004987163,0.0007934432,0.0007634779,0.001296148,0.0006107587],"domain_scores_gemma":[0.9938705,0.002964791,0.001209762,0.001088581,0.000817555,0.00004880537],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"observational","study_design_scores_codex":[0.01377011,0.02851861,0.2394401,0.05706494,0.008979547,0.001644973,0.1421596,0.02734906,0.2637963,0.1260823,0.08123399,0.009960474],"study_design_scores_gemma":[0.002745684,0.0002146514,0.9323995,0.0004125813,0.0005150746,0.000001196194,0.05634756,0.003493755,0.001207933,0.0007849273,0.001181789,0.000695387],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9913806,0.000047984,0.000003772689,0.004490983,0.0002881516,0.001650863,0.00004718645,0.000298104,0.001792409],"genre_scores_gemma":[0.9953563,0.00001370805,0.00001166107,0.003922866,0.0002227002,0.00004068339,0.00006479817,0.00005796762,0.0003093734],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6929594,"threshold_uncertainty_score":0.9998516,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04423883944739278,"score_gpt":0.2582731418287413,"score_spread":0.2140343023813485,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}