{"id":"W4390018941","doi":"10.18613/deudfd.1028857","title":"EFFECTS OF PERCEIVED SERVICE QUALITY OF VESSEL TRAFFIC SERVICES ON THE CORPORATE IMAGE: A STUDY ON THE TURKISH STRAITS","year":2023,"lang":"en","type":"article","venue":"Dokuz Eylül Üniversitesi Denizcilik Fakültesi Dergisi","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Institute of Musculoskeletal Health and Arthritis","keywords":"SERVQUAL; Service quality; Turkish; Perception; Service (business); Scale (ratio); Quality (philosophy); Business; On board; Psychology; Transport engineering; Engineering; Marketing; Business administration; Geography; Cartography","routes":{"ca_aff":false,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001705693,0.0002098081,0.0002446747,0.0004980127,0.0008831435,0.001294637,0.0002533875,0.000385607,0.002544098],"category_scores_gemma":[0.003769543,0.0001834026,0.0004648941,0.0004352723,0.0009749969,0.0006364186,0.0006604443,0.000969728,0.0002544454],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001196561,"about_ca_system_score_gemma":0.0009885422,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008808943,"about_ca_topic_score_gemma":0.01384385,"domain_scores_codex":[0.9991193,0.0003246889,0.00004650152,0.00007942839,0.0002347781,0.0001953062],"domain_scores_gemma":[0.9962375,0.001110916,0.001056679,0.00009268514,0.0006382808,0.0008637508],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002692467,0.002500331,0.8697574,0.0001318848,0.0000746957,0.0009382897,0.1082234,0.000118343,0.001838322,0.0004573741,0.0007466793,0.01494413],"study_design_scores_gemma":[0.0000119365,0.0007204744,0.8853608,0.00003511446,0.00002220584,0.0001692961,0.1121686,0.0002442189,0.0002681435,0.00004195098,0.0009412736,0.00001598073],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9995618,0.0000209462,0.0000111396,0.00003862079,0.000002108948,0.000004465848,0.000005433981,2.418803e-7,0.0003551771],"genre_scores_gemma":[0.9995894,0.00004240041,0.00002598885,0.00002657422,0.000002736194,0.000005197274,0.00001106321,6.232445e-7,0.0002960315],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008808943,"threshold_uncertainty_score":0.01751536,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04423883944739278,"score_gpt":0.2582731418287413,"score_spread":0.2140343023813485,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}