{"id":"W4390032433","doi":"10.5860/ital.v42i4.16511","title":"Reference Chatbots in Canadian Academic Libraries","year":2023,"lang":"en","type":"article","venue":"Information Technology and Libraries","topic":"AI in Service Interactions","field":"Computer Science","cited_by":20,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Calgary","funders":"","keywords":"Chatbot; World Wide Web; Service (business); Computer science; Conversation; Academic library; Library science; Internet privacy; Sociology; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000102894,0.00008789642,0.00009404991,0.001981877,0.0001890047,0.0002383685,0.000673364,0.0002931478,0.00002370092],"category_scores_gemma":[0.0001120981,0.00008816557,0.000008560248,0.002115058,0.0001402678,0.01149857,0.0003347731,0.0004108005,0.0004339434],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000023067,"about_ca_system_score_gemma":0.0002598204,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003068774,"about_ca_topic_score_gemma":0.00452257,"domain_scores_codex":[0.9992409,0.00001230394,0.0002498888,0.000113138,0.00007588577,0.0003079059],"domain_scores_gemma":[0.9995027,0.00007452344,0.00006782757,0.0002538905,0.00002614167,0.00007493278],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000001406753,0.000001017056,0.01074609,0.000009315339,0.000002558005,0.000002951496,0.001713531,0.00001153971,0.000004835244,0.9646755,0.002088798,0.02074245],"study_design_scores_gemma":[0.0001832887,0.0000360981,0.04686655,0.00005202745,0.000001443409,0.00003765744,0.001992609,0.01379759,0.001476345,0.4232251,0.5121012,0.0002300127],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5880032,0.0009822919,0.02308927,0.2952656,0.001594509,0.0008107633,0.00006802453,0.008289125,0.08189729],"genre_scores_gemma":[0.9940694,0.0001487797,0.003842089,0.001626698,0.00001114797,0.00005142192,0.00003015591,0.000003627807,0.0002166613],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5414504,"threshold_uncertainty_score":0.8336185,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01583273499087931,"score_gpt":0.2403333767758181,"score_spread":0.2245006417849388,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}