{"id":"W4393169420","doi":"10.1007/978-3-031-50128-9_9","title":"Assessing Customer Service for Sustainable Micro, Small, and Medium Entrepreneurial Firms: Lessons from Ghana","year":2024,"lang":"en","type":"book-chapter","venue":"Palgrave studies of entrepreneurship and social challenges in developing economies","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"Burman University","funders":"","keywords":"Business; Marketing; Customer service; Service (business); Industrial organization","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0006267762,0.0005594863,0.001111622,0.0005189904,0.0003595201,0.0003977839,0.000238061,0.0003845654,0.0000385092],"category_scores_gemma":[0.0001181228,0.0006040094,0.0001318433,0.00005969147,0.0002833885,0.0002892746,0.0007660239,0.0002781899,0.0000219023],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002254338,"about_ca_system_score_gemma":0.0001437003,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000156529,"about_ca_topic_score_gemma":0.001850099,"domain_scores_codex":[0.9976294,0.00001323325,0.0008804559,0.0008987302,0.0001113284,0.0004668193],"domain_scores_gemma":[0.9982536,0.0005109586,0.0006027877,0.0001768974,0.0004389434,0.00001683943],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00006556234,0.00001251584,0.001349365,0.005461927,0.001008229,0.00001794616,0.01190948,0.000002053688,0.000003422507,0.9733841,0.0007111233,0.006074218],"study_design_scores_gemma":[0.001514451,0.00001142232,0.00568135,0.001229082,0.0003819331,0.000001503099,0.06282137,0.00001196521,0.00005207304,0.7155394,0.2114086,0.001346879],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.3516671,0.09130227,0.00002966283,0.1587961,0.006912185,0.003708611,0.0001887719,0.0004744965,0.3869208],"genre_scores_gemma":[0.915717,0.04571808,0.001231883,0.004388574,0.006112615,0.000435036,0.0005058278,0.0003697417,0.02552123],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.5640499,"threshold_uncertainty_score":0.9996411,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.127665781089237,"score_gpt":0.3119317046918685,"score_spread":0.1842659236026315,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}