{"id":"W4393666820","doi":"10.31559/ijhts2022.3.2.1","title":"CUSTOMER PERCEPTION ON SERVICE QUALITY IN THE HOSPITALITY SECTOR WITH A FOCUS ON HOTELS IN ABEOKUTA, NIGERIA","year":2022,"lang":"en","type":"article","venue":"International Journal of Hospitality and Tourism Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Actua","funders":"","keywords":"Hospitality; Business; Service quality; Hospitality industry; Marketing; Perception; Focus (optics); Quality (philosophy); Service (business); Tourism; Psychology; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004739465,0.00008185545,0.000125353,0.0002802647,0.0006604471,0.0008862203,0.00008608706,0.0002554503,0.00184336],"category_scores_gemma":[0.001196528,0.00007723827,0.000106698,0.0005031617,0.0002837467,0.0003622613,0.0003120346,0.000294532,0.0001379457],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004385321,"about_ca_system_score_gemma":0.0004120827,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007381643,"about_ca_topic_score_gemma":0.00987846,"domain_scores_codex":[0.9996649,0.00009804351,0.00002930481,0.00002155779,0.00009663622,0.00008948912],"domain_scores_gemma":[0.9991032,0.0003132727,0.0002341485,0.00001561512,0.0002026444,0.0001311978],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001476164,0.0001657341,0.9681829,0.00007645236,0.00001337385,0.0009574266,0.01528342,0.0001586662,0.001766762,0.0003001758,0.0004478036,0.01249959],"study_design_scores_gemma":[0.000003315343,0.0003735608,0.9311622,0.00004406379,0.00001246469,0.0007091151,0.06598461,0.0004099802,0.0003549721,0.00008141281,0.0008502026,0.00001409251],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9995418,0.0000298238,0.00001370054,0.0000310022,0.000001001607,0.000001651727,0.000007897577,2.270015e-7,0.0003730849],"genre_scores_gemma":[0.9997812,0.00004704219,0.00001709334,0.00001330317,8.097476e-7,0.000001160011,0.000009943813,1.752393e-7,0.0001291739],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007381643,"threshold_uncertainty_score":0.01467735,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03322339819065463,"score_gpt":0.3006644839353733,"score_spread":0.2674410857447186,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}