{"id":"W4399127003","doi":"10.55529/jsrth.43.33.41","title":"Effect of Service Quality on Hotel Guest Loyalty with Hotel Guest Satisfaction as an Intervening Variable in Five-Star Hotel","year":2024,"lang":"en","type":"article","venue":"Journal of Social Responsibility Tourism and Hospitality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"Encana (Canada)","funders":"","keywords":"Loyalty; Service quality; Business; Advertising; Star (game theory); Service (business); Quality (philosophy); Intervening variable; Variable (mathematics); Marketing; Sociology; Mathematics; Physics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001374787,0.0002787845,0.0003301704,0.0006375205,0.0005458206,0.00105792,0.0003964966,0.0005074558,0.005191397],"category_scores_gemma":[0.0056795,0.000152661,0.00121133,0.0007977312,0.0005998468,0.0005005174,0.001024649,0.00147029,0.0002893545],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009202149,"about_ca_system_score_gemma":0.001180655,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00582816,"about_ca_topic_score_gemma":0.005362116,"domain_scores_codex":[0.9976299,0.0008481292,0.0001676516,0.0002014768,0.0006817093,0.0004710678],"domain_scores_gemma":[0.9912496,0.003647662,0.002142979,0.0002434742,0.001121177,0.001595236],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003561227,0.0009106353,0.9872089,0.00009874526,0.0002411509,0.0001462289,0.0006451074,0.0003480849,0.0004180932,0.0004342453,0.0003674269,0.00882527],"study_design_scores_gemma":[0.00001264335,0.0007987889,0.9946837,0.00005438583,0.0001118677,0.00008940535,0.001606219,0.001654764,0.0003112321,0.0001743152,0.0004884512,0.00001422094],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9971567,0.0001453521,0.0002392697,0.0001727802,0.00002140696,0.00002898948,0.0001228942,0.000006150123,0.002106349],"genre_scores_gemma":[0.9991106,0.00006107329,0.0001512193,0.0000406474,0.000006806817,0.00002064681,0.0001181402,0.000001604868,0.0004891505],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00582816,"threshold_uncertainty_score":0.01736689,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01296382508800075,"score_gpt":0.305709167822228,"score_spread":0.2927453427342273,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}