{"id":"W4399641082","doi":"10.1108/el-03-2023-0066","title":"The role of knowledge graphs in chatbots","year":2024,"lang":"en","type":"article","venue":"The Electronic Library","topic":"AI in Service Interactions","field":"Computer Science","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"Cape Breton University","funders":"","keywords":"Knowledge graph; Computer science; Knowledge management; Artificial intelligence","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0680143,0.0007555514,0.0009503342,0.0176856,0.002400988,0.01015123,0.002295004,0.00188925,0.00260815],"category_scores_gemma":[0.1921032,0.0007402044,0.00107567,0.01082276,0.007965694,0.01501346,0.006388996,0.001808482,0.0004396493],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00763811,"about_ca_system_score_gemma":0.01274525,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002833637,"about_ca_topic_score_gemma":0.004106815,"domain_scores_codex":[0.9104206,0.06585198,0.006801932,0.004214874,0.01179759,0.0009129979],"domain_scores_gemma":[0.540257,0.4079678,0.0208215,0.01012647,0.01915654,0.001670707],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002850502,0.0001305926,0.009720119,0.0550767,0.0004648954,0.001196268,0.09120218,0.002450057,0.00215897,0.1076816,0.006308093,0.7233255],"study_design_scores_gemma":[0.0001354591,0.0007407204,0.02091637,0.1532556,0.002601556,0.003059094,0.1425188,0.008346844,0.009286813,0.1444536,0.514335,0.0003502183],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.2032244,0.277363,0.3792249,0.03597862,0.00264054,0.005568824,0.001552835,0.001924958,0.09252186],"genre_scores_gemma":[0.8164846,0.05158518,0.119556,0.00392689,0.0002910278,0.003405085,0.0006025247,0.0003530408,0.003795599],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.0680143,"threshold_uncertainty_score":0.3596983,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.003822953930338065,"score_gpt":0.2214314436362673,"score_spread":0.2176084897059292,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}