{"id":"W4399665507","doi":"10.18438/eblip30523","title":"Academic Libraries Can Develop AI Chatbots for Virtual Reference Services with Minimal Technical Knowledge and Limited Resources","year":2024,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"AI in Service Interactions","field":"Computer Science","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Chatbot; World Wide Web; Computer science; Analytics; Data science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication"],"consensus_categories":["scholarly_communication"],"category_scores_codex":[0.0003945647,0.0002195632,0.000163304,0.0003354382,0.0003151189,0.002218604,0.0006351736,0.0001760111,0.00002095414],"category_scores_gemma":[0.0004040824,0.0001788221,0.00002124055,0.001017812,0.0001135803,0.2696271,0.0004251248,0.0005742549,0.00002751016],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001605997,"about_ca_system_score_gemma":0.0005507966,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00000728266,"about_ca_topic_score_gemma":0.000001161465,"domain_scores_codex":[0.9985524,0.0001380938,0.000463364,0.0003543909,0.0002439286,0.0002477821],"domain_scores_gemma":[0.9946455,0.004514414,0.0002186026,0.0003053747,0.0001517727,0.000164319],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0008381664,0.00004503939,0.0004754734,0.001250518,0.00005759589,0.0000115121,0.007415213,0.00007818281,0.000238205,0.9298963,0.005374769,0.05431901],"study_design_scores_gemma":[0.000256976,0.0005800129,0.004341302,0.001839738,0.00004625234,0.0002013095,0.001269906,0.09046679,0.001594665,0.0005256645,0.8985212,0.0003561511],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.04713776,0.01174062,0.3093615,0.6189092,0.0008739412,0.001827111,0.0001306974,0.003142759,0.006876461],"genre_scores_gemma":[0.7647721,0.002358791,0.1487552,0.08294284,0.0002352911,0.0003258938,0.0001205054,0.00003628703,0.0004530404],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9293706,"threshold_uncertainty_score":0.9988172,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01991750886857791,"score_gpt":0.2831685063569669,"score_spread":0.263250997488389,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}