{"id":"W4399869173","doi":"10.56943/joe.v3i1.465","title":"EFFECTS OF SERVICE QUALITY, HOTEL TECHNOLOGY, AND PRICE FAIRNESS ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION IN HOTEL INDUSTRY IN CAMBODIA","year":2024,"lang":"en","type":"article","venue":"Journal of Entrepreneurship","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University","funders":"","keywords":"Business; Customer satisfaction; Service quality; Loyalty business model; Marketing; Hotel industry; Loyalty; Customer delight; Customer advocacy; Customer equity; Service (business); Tourism; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006831172,0.0002849029,0.0003253099,0.0005018791,0.0008801919,0.001316229,0.0002897564,0.000454981,0.003939595],"category_scores_gemma":[0.001838222,0.0002381186,0.0006212454,0.0005616966,0.0005896967,0.0004430748,0.001043163,0.0008813975,0.0002021705],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001295403,"about_ca_system_score_gemma":0.001720943,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.05614433,"about_ca_topic_score_gemma":0.06264618,"domain_scores_codex":[0.9993222,0.0002251601,0.00003787049,0.00007530887,0.00009093422,0.000248594],"domain_scores_gemma":[0.9984534,0.0005990262,0.0003696607,0.00006205085,0.0001984393,0.0003174754],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001944107,0.0002950678,0.9872693,0.00005896698,0.0001037756,0.0003020395,0.002952451,0.0002416434,0.0007124605,0.0004704224,0.0002818214,0.007117621],"study_design_scores_gemma":[0.000004454096,0.00007343364,0.9953108,0.00003026703,0.000032594,0.00003517932,0.003627088,0.0005938133,0.00009981956,0.00004931178,0.0001386538,0.000004350349],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9989687,0.00006878085,0.00003114958,0.00009592412,0.000002767811,0.00000526124,0.00002605744,7.812115e-7,0.0008006762],"genre_scores_gemma":[0.9995787,0.00004709586,0.00002891517,0.0000271032,0.000001880076,0.000004957632,0.00003371141,4.457658e-7,0.0002771963],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05614433,"threshold_uncertainty_score":0.1116351,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01704299614797251,"score_gpt":0.2707810399798056,"score_spread":0.2537380438318331,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}