{"id":"W4401133715","doi":"10.38159/ehass.20245725","title":"Examining Service Quality in Ghanaian Higher Education: A Comparative Analysis of Private and Public Universities","year":2024,"lang":"en","type":"article","venue":"E-Journal of Humanities Arts and Social Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Likert scale; Quality (philosophy); Higher education; Service quality; Service (business); Business; Public relations; Public service; Private sector; Marketing; Medical education; Political science; Psychology; Economic growth; Economics; Medicine","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002029338,0.000126473,0.0002652624,0.002376631,0.0008029519,0.001106283,0.000196467,0.0002967706,0.002533199],"category_scores_gemma":[0.00673637,0.0001312921,0.000223609,0.005573037,0.0007782725,0.001313891,0.0007947645,0.0002905598,0.0001745119],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002638848,"about_ca_system_score_gemma":0.001797248,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01753207,"about_ca_topic_score_gemma":0.03443699,"domain_scores_codex":[0.9986461,0.000448677,0.0001221293,0.0001216648,0.0003064875,0.0003549828],"domain_scores_gemma":[0.9945841,0.002189765,0.00171883,0.000140876,0.0007677934,0.0005986405],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002244349,0.0001863017,0.9127971,0.0003208061,0.00004800918,0.0006069168,0.03755324,0.0001737773,0.0008456653,0.001047117,0.000613701,0.04558298],"study_design_scores_gemma":[0.000005086467,0.000141933,0.9496445,0.00009406837,0.0000144029,0.0002207193,0.0477897,0.0001611769,0.0001288922,0.00007738658,0.001716149,0.000005879941],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.998597,0.0004076568,0.0000900735,0.0001458981,0.000003480068,0.000009298146,0.00006414203,0.000001068857,0.0006815608],"genre_scores_gemma":[0.9995034,0.0002221599,0.00007034979,0.00002709943,0.000003656724,0.000005804633,0.00004849663,9.387645e-7,0.0001180948],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01753207,"threshold_uncertainty_score":0.03486007,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1957866820322991,"score_gpt":0.3486955660377015,"score_spread":0.1529088840054024,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}