{"id":"W4401879683","doi":"10.1080/1528008x.2024.2394953","title":"Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude","year":2024,"lang":"en","type":"article","venue":"Journal of Quality Assurance in Hospitality & Tourism","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Guelph; Toronto Metropolitan University","funders":"","keywords":"Mediation; Customer engagement; Moderated mediation; Psychology; Business; Service quality; Customer service; Work engagement; Work (physics); Service (business); Marketing; Computer science; Social psychology; Engineering; Sociology; World Wide Web; Social media","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.002477167,0.0002784448,0.0005429211,0.0009300902,0.0000970929,0.0001717913,0.0002279996,0.0001828014,0.0001122782],"category_scores_gemma":[0.000473338,0.0002731619,0.0001317075,0.002220255,0.00009456017,0.002189376,0.0001060856,0.0007060433,0.00002593538],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002106222,"about_ca_system_score_gemma":0.00017225,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005644951,"about_ca_topic_score_gemma":0.000529269,"domain_scores_codex":[0.9964497,0.00015427,0.001779358,0.0003670654,0.0009441375,0.0003054493],"domain_scores_gemma":[0.9978706,0.0002030312,0.0007363802,0.0002076714,0.000934967,0.00004736397],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003551322,0.0007591867,0.9557851,0.000738698,0.00006889223,0.00007021801,0.001544839,0.01726176,0.001397257,0.01797006,0.0005470245,0.003501811],"study_design_scores_gemma":[0.0008893946,0.00002818456,0.9836749,0.0006357605,0.00009011533,0.000006971907,0.001423595,0.01093171,0.00008915393,0.001437068,0.0004532173,0.0003399197],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9890046,0.0004035808,0.00691365,0.002164794,0.0008773108,0.000383734,0.00003724117,0.00004556183,0.0001695284],"genre_scores_gemma":[0.9980497,0.0001475057,0.0009979944,0.0003487465,0.0003195259,0.00002089621,0.00003849005,0.0000324548,0.00004462107],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02788979,"threshold_uncertainty_score":0.999972,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03565071580016687,"score_gpt":0.3079167816832953,"score_spread":0.2722660658831284,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}