{"id":"W4402996914","doi":"10.1177/10946705241287833","title":"A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems","year":2024,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"Mount Royal University","funders":"","keywords":"Transformative learning; Business; Service (business); Marketing; Process management; Knowledge management; Computer science; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004390959,0.0001252474,0.0003040033,0.001601389,0.00007615178,0.0004249128,0.0004308769,0.0001246042,0.00006099953],"category_scores_gemma":[0.0001381772,0.00009716642,0.00004257286,0.005016515,0.00003256676,0.002529648,0.0001318758,0.0008716634,0.00004300638],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005614584,"about_ca_system_score_gemma":0.0001280815,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003364631,"about_ca_topic_score_gemma":0.0005849293,"domain_scores_codex":[0.997834,0.0000530736,0.0007118583,0.0001579043,0.0009118035,0.0003313725],"domain_scores_gemma":[0.9970345,0.0003257995,0.0001956216,0.0001722233,0.00224906,0.00002278065],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.004084256,0.00103132,0.06451391,0.1642613,0.001412553,0.0007650714,0.05564343,0.004448611,0.02320746,0.5752068,0.01399591,0.09142936],"study_design_scores_gemma":[0.004684542,0.0006011698,0.100848,0.03290033,0.0002908809,0.0002955599,0.09064692,0.2019373,0.003061062,0.3833152,0.1801074,0.001311716],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9388537,0.003918845,0.0002073337,0.05363021,0.0003771687,0.0004075818,0.000007015462,0.00001931859,0.002578802],"genre_scores_gemma":[0.9968213,0.0002417711,0.0001303256,0.001603258,0.001136413,0.000009441196,0.000007684625,0.00002499423,0.00002476249],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1974887,"threshold_uncertainty_score":0.5086338,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1042354033503114,"score_gpt":0.374577755347395,"score_spread":0.2703423519970836,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}