{"id":"W4403549219","doi":"10.1108/ijchm-04-2024-0535","title":"Unraveling the customer orientation paradox","year":2024,"lang":"en","type":"article","venue":"International Journal of Contemporary Hospitality Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Guelph; Guelph General Hospital; Ted Rogers Centre for Heart Research","funders":"","keywords":"Customer orientation; Orientation (vector space); Business; Marketing; Geometry; Mathematics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001991174,0.000267798,0.0002644717,0.0007974602,0.0006570908,0.002261414,0.0006297871,0.0005393801,0.002057269],"category_scores_gemma":[0.004625537,0.000122139,0.0001427715,0.0008632277,0.002926311,0.002141507,0.002053113,0.001424969,0.00008633846],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006826931,"about_ca_system_score_gemma":0.001335308,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002268461,"about_ca_topic_score_gemma":0.002635982,"domain_scores_codex":[0.9991317,0.0004783101,0.00002758647,0.0001083494,0.0001697523,0.00008420539],"domain_scores_gemma":[0.9942303,0.003212705,0.001252642,0.0002801784,0.0005054194,0.0005188074],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0003946948,0.0005186312,0.5318463,0.0007801468,0.000206249,0.002569661,0.05114117,0.001463604,0.005011863,0.1605108,0.004540246,0.2410166],"study_design_scores_gemma":[0.00005726755,0.0006768339,0.5744364,0.0007654462,0.0001426043,0.003162459,0.1645527,0.01182761,0.001556038,0.2118215,0.03086381,0.0001373486],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.978254,0.002393805,0.002854883,0.008226206,0.00008536469,0.0000124108,0.00002116234,0.00001096641,0.008141234],"genre_scores_gemma":[0.9983,0.0004409804,0.0005469817,0.0004659409,0.0000525725,0.000004535247,0.00000663727,0.000002070327,0.0001802626],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.002268461,"threshold_uncertainty_score":0.01053041,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02566566103505119,"score_gpt":0.2865668268961391,"score_spread":0.2609011658610879,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}