{"id":"W4403566339","doi":"10.1145/3701040","title":"IT Service Disruptions and Provider Choice","year":2024,"lang":"en","type":"article","venue":"ACM Transactions on Management Information Systems","topic":"Supply Chain Resilience and Risk Management","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta; University of Calgary","funders":"","keywords":"Service provider; Business; Service (business); Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002430056,0.0002988518,0.0003797122,0.0005658592,0.001298014,0.003299493,0.0007557505,0.00184987,0.01302902],"category_scores_gemma":[0.01310202,0.00046698,0.0003709705,0.0008770725,0.001626999,0.003930029,0.0018942,0.002337566,0.000659389],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003962074,"about_ca_system_score_gemma":0.002143618,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0135189,"about_ca_topic_score_gemma":0.01162043,"domain_scores_codex":[0.9977149,0.001088624,0.00007210393,0.0002060642,0.0003328955,0.0005854837],"domain_scores_gemma":[0.992148,0.004189336,0.001595105,0.0002803566,0.0005435886,0.001243564],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.001729191,0.0007677259,0.1033657,0.0001577328,0.0001521324,0.001727077,0.004259552,0.2446841,0.003602853,0.5862248,0.008612525,0.04471664],"study_design_scores_gemma":[0.0002830433,0.0006780872,0.0419586,0.0001524094,0.0001236807,0.0006972417,0.01503846,0.6259694,0.001933692,0.2968729,0.01609421,0.000198275],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8913213,0.0005021335,0.03498562,0.00645593,0.00005200041,0.0001740505,0.0002847993,0.00005253767,0.0661717],"genre_scores_gemma":[0.9970801,0.0001142116,0.0006747852,0.00006843086,0.000006973493,0.00001058074,0.00002080719,0.000004355859,0.002019734],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0135189,"threshold_uncertainty_score":0.04358637,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01843108351350016,"score_gpt":0.2525707884941463,"score_spread":0.2341397049806461,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}