{"id":"W4403566339","doi":"10.1145/3701040","title":"IT Service Disruptions and Provider Choice","year":2024,"lang":"en","type":"article","venue":"ACM Transactions on Management Information Systems","topic":"Supply Chain Resilience and Risk Management","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta; University of Calgary","funders":"","keywords":"Service provider; Business; Service (business); Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0003509073,0.0002379478,0.0001558883,0.0009523513,0.0004151459,0.002053554,0.0003469911,0.00006591119,0.000184802],"category_scores_gemma":[0.00001273246,0.0002044896,0.00007139763,0.001122026,0.00003194907,0.005749268,0.00004912296,0.0001635493,0.003240176],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006565131,"about_ca_system_score_gemma":0.000009218248,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005427706,"about_ca_topic_score_gemma":0.00007304804,"domain_scores_codex":[0.9984803,0.00001135709,0.00048333,0.0002721092,0.0004624494,0.0002904169],"domain_scores_gemma":[0.9991964,0.00007612586,0.0001012025,0.0005002058,0.0001012107,0.00002482136],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00009412891,0.0003148337,0.0008914627,0.02244451,0.001071078,0.00004520252,0.002754405,0.08493602,0.00001500334,0.239417,0.09548721,0.5525292],"study_design_scores_gemma":[0.0003225058,0.00001086874,0.0009174865,0.0003150408,0.0001491503,0.00000418775,0.005306412,0.05209509,0.000001955792,0.0003375349,0.9402713,0.000268438],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.01083656,0.000670622,0.606696,0.05949905,0.008417526,0.006569201,0.00007325343,0.003279952,0.3039578],"genre_scores_gemma":[0.9837968,0.0002771326,0.0003289347,0.009855773,0.000411871,0.0006768373,0.0001033315,0.00003351513,0.004515804],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9729602,"threshold_uncertainty_score":0.9989824,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01843108351350016,"score_gpt":0.2525707884941463,"score_spread":0.2341397049806461,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}