{"id":"W4403905543","doi":"10.59934/jaiea.v4i1.584","title":"Implementation of Chatbot Artificial Intelligence in a Company Website to Improve Customer Service Automatically Using the TF-IDF Method","year":2024,"lang":"en","type":"article","venue":"Journal of Artificial Intelligence and Engineering Applications (JAIEA)","topic":"Information Retrieval and Data Mining","field":"Computer Science","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Chatbot; Customer service; Computer science; Service (business); Customer care; World Wide Web; Artificial intelligence; Business; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002218971,0.0007969873,0.0007410859,0.001432008,0.0005112879,0.0007043633,0.001196278,0.0007265751,0.003926212],"category_scores_gemma":[0.005573574,0.0003018435,0.000351138,0.0005965994,0.000281287,0.0007503189,0.0004889372,0.0006229862,0.001313519],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004480539,"about_ca_system_score_gemma":0.000741046,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002177261,"about_ca_topic_score_gemma":0.001430631,"domain_scores_codex":[0.9987913,0.0003603745,0.000108497,0.0003075463,0.0003301527,0.0001022455],"domain_scores_gemma":[0.9964275,0.001762606,0.0002172544,0.0002639875,0.001116408,0.000212278],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"bench_or_experimental","study_design_scores_codex":[0.00165501,0.001689792,0.007829286,0.0008314841,0.00009744233,0.001059756,0.001987011,0.009910679,0.1910489,0.001993345,0.01192302,0.7699743],"study_design_scores_gemma":[0.0002435259,0.001614792,0.01467336,0.0001076306,0.0001180665,0.0009369769,0.0004812337,0.7646086,0.1948399,0.001397463,0.02081324,0.0001653633],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1503459,0.0002784685,0.7861085,0.0003001455,0.0002248571,0.00120883,0.0003551978,0.05665813,0.004520026],"genre_scores_gemma":[0.3926149,0.00009666015,0.5991124,0.0001663071,0.00004926621,0.0007213587,0.0006556037,0.0005022974,0.006081214],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.003926212,"threshold_uncertainty_score":0.01313448,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04226289950675025,"score_gpt":0.3511381335630812,"score_spread":0.308875234056331,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}