{"id":"W4405258804","doi":"10.5267/j.dsl.2024.10.001","title":"The role of service quality, customer perceived value, and trust in enhancing customer satisfaction of expedition service","year":2024,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Marketing; Service (business); Value (mathematics); Quality (philosophy); Customer advocacy; Customer retention; Process management; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003086374,0.0001581796,0.0002335821,0.0006642289,0.0002808184,0.0003841048,0.000427418,0.00006178628,0.00006634742],"category_scores_gemma":[0.0001689662,0.0001202307,0.00005518287,0.003402715,0.0002165128,0.002283415,0.0002547381,0.0001937591,0.0001429319],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006092953,"about_ca_system_score_gemma":0.00004597032,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008892165,"about_ca_topic_score_gemma":0.003727858,"domain_scores_codex":[0.9975717,0.00004293202,0.0006498032,0.0004342242,0.0009981213,0.0003031921],"domain_scores_gemma":[0.9986434,0.0004940825,0.0002316201,0.0003426843,0.000264786,0.00002344347],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"observational","study_design_scores_codex":[0.0001776156,0.0000638003,0.05648533,0.0008594821,0.00002094704,0.00000541795,0.005555348,0.001070693,0.7938355,0.02303631,0.0005616154,0.118328],"study_design_scores_gemma":[0.0005077695,0.000008144293,0.9393563,0.0006323043,0.00004457514,0.000004926657,0.01222453,0.02645027,0.003536912,0.004306924,0.01255345,0.0003739496],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9919083,0.0001438385,0.0002120358,0.005869506,0.0005445649,0.0001846851,0.000003361145,0.00004122255,0.001092526],"genre_scores_gemma":[0.9929344,0.00002299683,0.0001603901,0.006665701,0.000182667,0.00001118103,0.000003159204,0.0000128483,0.000006660942],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8828709,"threshold_uncertainty_score":0.9977077,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02186738392126256,"score_gpt":0.2988313360473824,"score_spread":0.2769639521261198,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}