{"id":"W4405797774","doi":"10.1111/capa.12595","title":"Can Public Sector Service Delivery Be Improved?","year":2024,"lang":"en","type":"article","venue":"Canadian Public Administration","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Ottawa","funders":"","keywords":"Service delivery framework; Public sector; Service (business); Business; Service design; Service provider; Marketing; Process management; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001245611,0.0001970008,0.00014817,0.000696833,0.001248362,0.003382383,0.0006005618,0.0003031123,0.00345262],"category_scores_gemma":[0.0008020294,0.0002195641,0.00008842452,0.001950165,0.0002607399,0.001532355,0.00002869126,0.0003865695,0.0001661852],"about_ca_system_candidate":true,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001051502,"about_ca_system_score_gemma":0.04686476,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.08795227,"about_ca_topic_score_gemma":0.9778476,"domain_scores_codex":[0.9971434,0.0002674474,0.0003308911,0.0004935743,0.0005901306,0.001174553],"domain_scores_gemma":[0.9965671,0.0001733649,0.00005444449,0.0003230021,0.0004905151,0.002391564],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00000314756,0.0000276584,0.0001992045,0.0000369493,0.00003741821,0.00006178219,0.0009646874,4.731323e-8,0.0001753076,0.9508373,0.03817757,0.009478951],"study_design_scores_gemma":[0.00009399476,0.00006272717,0.0001829343,0.00001156034,0.000007339883,0.00001432024,0.001992665,0.0007434534,0.00006067253,0.001531698,0.9950459,0.0002527517],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.04594525,0.0001465467,0.00005178251,0.8478451,0.0007793073,0.0004672694,0.0005310453,0.0003488863,0.1038848],"genre_scores_gemma":[0.9827894,0.00003681195,0.00006767932,0.005854604,0.001103677,0.00009807808,0.0004330759,0.00002854498,0.009588133],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9568683,"threshold_uncertainty_score":0.9976522,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08277545368874113,"score_gpt":0.3467012475803451,"score_spread":0.263925793891604,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}