{"id":"W4405797774","doi":"10.1111/capa.12595","title":"Can Public Sector Service Delivery Be Improved?","year":2024,"lang":"en","type":"article","venue":"Canadian Public Administration","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Ottawa","funders":"","keywords":"Service delivery framework; Public sector; Service (business); Business; Service design; Service provider; Marketing; Process management; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005285047,0.0004286121,0.000476431,0.001679969,0.002848998,0.008058911,0.001865716,0.00238845,0.01883302],"category_scores_gemma":[0.02041379,0.0001897462,0.000496808,0.003804492,0.004463222,0.004343588,0.002608791,0.002845145,0.001865554],"about_ca_system_candidate":true,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.04875201,"about_ca_system_score_gemma":0.1111306,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.739893,"about_ca_topic_score_gemma":0.6564329,"domain_scores_codex":[0.993576,0.001391337,0.0001006725,0.0002558894,0.001567429,0.00310865],"domain_scores_gemma":[0.9917076,0.0009906483,0.0007588418,0.0003045442,0.00308735,0.003150924],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.000232156,0.0006123967,0.06386458,0.00169942,0.00009162734,0.0003960349,0.007163143,0.004119128,0.0004078721,0.2101468,0.304875,0.406392],"study_design_scores_gemma":[0.0001723614,0.0003182064,0.2145425,0.005301229,0.0001614409,0.0002663331,0.0446916,0.00858763,0.001024693,0.09871442,0.6260595,0.0001599873],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.06308658,0.00779837,0.001811726,0.7433356,0.001359692,0.0001177754,0.001003979,0.0003252995,0.181161],"genre_scores_gemma":[0.9648062,0.007099395,0.001440255,0.01497151,0.0003739935,0.00004672804,0.0003600474,0.0000445077,0.01085735],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.951248,"threshold_uncertainty_score":0.5232777,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08277545368874113,"score_gpt":0.3467012475803451,"score_spread":0.263925793891604,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}