{"id":"W4407285236","doi":"10.1108/josm-07-2024-0309","title":"Frontline employee competencies for technologically complex service environments: a conceptual model of mindfulness orientation","year":2025,"lang":"en","type":"article","venue":"Journal of service management","topic":"Workplace Spirituality and Leadership","field":"Social Sciences","cited_by":8,"is_retracted":false,"has_abstract":true,"ca_institutions":"Wilfrid Laurier University; Regional Municipality of Waterloo","funders":"","keywords":"Mindfulness; Service-orientation; Conceptual model; Psychology; Knowledge management; Business; Orientation (vector space); Conceptual framework; Service (business); Public relations; Process management; Sociology; Marketing; Computer science; Political science; Psychotherapist","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00240647,0.0004536808,0.000181985,0.001892314,0.001385909,0.003057316,0.001008497,0.001823845,0.002893095],"category_scores_gemma":[0.003386035,0.0002939953,0.0005968846,0.0006660364,0.01131874,0.003479897,0.003403513,0.002272908,0.0003904337],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002917665,"about_ca_system_score_gemma":0.003141277,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003453988,"about_ca_topic_score_gemma":0.003893759,"domain_scores_codex":[0.9982907,0.000978092,0.00005090077,0.0001706278,0.0002523182,0.0002573244],"domain_scores_gemma":[0.9977784,0.001121213,0.0003287499,0.000146872,0.0002213615,0.0004033867],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00007249672,0.0007139854,0.02263894,0.0006838292,0.00005888566,0.0009965729,0.2298822,0.002379563,0.006830257,0.6381143,0.003078609,0.09455039],"study_design_scores_gemma":[0.0001272847,0.0007496466,0.06188578,0.003684531,0.0001288074,0.003158036,0.1949303,0.02442966,0.002394627,0.6103935,0.09790684,0.0002108684],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.531272,0.0022942,0.2185899,0.02093548,0.000151982,0.001343882,0.0001246106,0.0002750104,0.2250129],"genre_scores_gemma":[0.9680896,0.0004926131,0.02755117,0.001012691,0.00001870366,0.0003627012,0.00003271475,0.00001753929,0.002422185],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003453988,"threshold_uncertainty_score":0.02116925,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0831743687415465,"score_gpt":0.3220630961521836,"score_spread":0.2388887274106372,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}