{"id":"W4408108096","doi":"10.3390/healthcare13050540","title":"What Key Factors Affect Patient Satisfaction on Online Medical Consultation Platforms? A Case Study from China","year":2025,"lang":"en","type":"article","venue":"Healthcare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"National Social Science Fund of China","keywords":"Affect (linguistics); China; Key (lock); Patient satisfaction; Consumer satisfaction; Psychology; Medicine; Business; Nursing; Computer science; Advertising; Political science; Communication","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003249611,0.0003803005,0.0005353765,0.001469125,0.00514655,0.001386724,0.0007410916,0.001315588,0.002856458],"category_scores_gemma":[0.007249962,0.0003145849,0.0006774837,0.002462117,0.00158174,0.0009246145,0.001672654,0.001343017,0.0001687319],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007318104,"about_ca_system_score_gemma":0.007642947,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.05955057,"about_ca_topic_score_gemma":0.07928777,"domain_scores_codex":[0.9970125,0.001489773,0.0001907338,0.0001768436,0.0003782679,0.0007517583],"domain_scores_gemma":[0.9941043,0.002894133,0.0008876905,0.0001667077,0.0006959623,0.001251127],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003328657,0.001778602,0.5248207,0.0008659379,0.00009876226,0.05429955,0.35958,0.0005461079,0.00193244,0.002278396,0.004611199,0.04885548],"study_design_scores_gemma":[0.00007833126,0.001219101,0.3920437,0.0004520219,0.0001346108,0.01238827,0.5775897,0.003592004,0.00127073,0.0006557102,0.01041405,0.0001618276],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9981734,0.0001287423,0.000134814,0.0005958364,0.000005298374,0.00006577519,0.00004097901,0.000003071254,0.00085209],"genre_scores_gemma":[0.9981689,0.0002989127,0.0004164446,0.0003652595,0.00000959067,0.00007491082,0.00004272245,0.000004533701,0.0006185993],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05955057,"threshold_uncertainty_score":0.1184079,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03857131511600297,"score_gpt":0.3333110307855892,"score_spread":0.2947397156695862,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}