{"id":"W4408108096","doi":"10.3390/healthcare13050540","title":"What Key Factors Affect Patient Satisfaction on Online Medical Consultation Platforms? A Case Study from China","year":2025,"lang":"en","type":"article","venue":"Healthcare","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"National Social Science Fund of China","keywords":"Affect (linguistics); China; Key (lock); Patient satisfaction; Consumer satisfaction; Psychology; Medicine; Business; Nursing; Computer science; Advertising; Political science; Communication","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002750052,0.0002068447,0.0002689835,0.0002451447,0.0003798557,0.000236301,0.00008989152,0.0001508062,0.000228595],"category_scores_gemma":[0.0002306872,0.0001717775,0.00006040213,0.0004971258,0.0000217132,0.0009296081,0.00008787732,0.0003755154,0.0000629685],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001129458,"about_ca_system_score_gemma":0.00007979845,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.1483114,"about_ca_topic_score_gemma":0.2069149,"domain_scores_codex":[0.9983969,0.00005050313,0.0004222365,0.000374448,0.0005110819,0.0002448159],"domain_scores_gemma":[0.9991375,0.0002215627,0.0001923168,0.0002697325,0.0001363007,0.00004262734],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002234659,0.0007198256,0.8101036,0.0005938173,0.00007720484,0.0005095556,0.008800928,0.00002564186,0.0000017073,0.001863892,0.0006579799,0.1764224],"study_design_scores_gemma":[0.001226367,0.000111533,0.8894343,0.0004293371,0.00005108017,0.000006174232,0.1053668,0.001093171,0.00000420726,0.000826883,0.001249299,0.0002008652],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9918395,0.0001537664,0.00001636618,0.004918683,0.001958536,0.0008126733,0.00003011739,0.0001642129,0.0001060978],"genre_scores_gemma":[0.9942206,0.00002775627,0.000008535912,0.005074868,0.0003068708,0.00003033372,0.0002938191,0.00001496683,0.00002226252],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1762215,"threshold_uncertainty_score":0.8573601,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03857131511600297,"score_gpt":0.3333110307855892,"score_spread":0.2947397156695862,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}