{"id":"W4409350311","doi":"10.1177/11786329251331311","title":"Enhancing Hospital Services: Achieving High Quality Under Resource Constraints","year":2025,"lang":"en","type":"article","venue":"Health Services Insights","topic":"Quality Function Deployment in Product Design","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"Dalhousie University","funders":"","keywords":"SERVQUAL; Quality function deployment; Analytic hierarchy process; House of Quality; Service quality; Quality (philosophy); Sample (material); Service (business); Process (computing); Resource (disambiguation); Process management; Operations management; Computer science; Business; Operations research; Engineering; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001550514,0.0004327427,0.0006012251,0.0005123841,0.0009488458,0.000577916,0.0006746815,0.0001847274,0.0002746251],"category_scores_gemma":[0.00002897519,0.0004182363,0.0001170333,0.001235624,0.0001203727,0.001680268,0.0004050358,0.0003933224,0.0005388252],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002145805,"about_ca_system_score_gemma":0.0001543028,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004894799,"about_ca_topic_score_gemma":0.002175965,"domain_scores_codex":[0.9962928,0.0001818101,0.001239338,0.0009322074,0.0006292841,0.0007245874],"domain_scores_gemma":[0.9976304,0.0002260795,0.0008686042,0.0009101016,0.0003046466,0.00006012173],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000396298,0.001386884,0.02193929,0.05390508,0.0005374298,0.00002728581,0.006716439,0.0006728484,0.001524547,0.8913575,0.006943897,0.01459253],"study_design_scores_gemma":[0.004542938,0.0001411008,0.1028958,0.006811033,0.0002442948,0.000004760177,0.03434201,0.001641897,0.00126689,0.07683907,0.7688714,0.002398835],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9294566,0.001776543,0.004323041,0.02290072,0.004831576,0.001726245,0.000009863938,0.001584432,0.03339101],"genre_scores_gemma":[0.9000147,0.00003356037,0.0004130781,0.09734237,0.001219964,0.00004446018,0.0001437103,0.00004911701,0.0007390343],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8145184,"threshold_uncertainty_score":0.999827,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01728125833177187,"score_gpt":0.2817247491457151,"score_spread":0.2644434908139432,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}