{"id":"W4409350311","doi":"10.1177/11786329251331311","title":"Enhancing Hospital Services: Achieving High Quality Under Resource Constraints","year":2025,"lang":"en","type":"article","venue":"Health Services Insights","topic":"Quality Function Deployment in Product Design","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"Dalhousie University","funders":"","keywords":"SERVQUAL; Quality function deployment; Analytic hierarchy process; House of Quality; Service quality; Quality (philosophy); Sample (material); Service (business); Process (computing); Resource (disambiguation); Process management; Operations management; Computer science; Business; Operations research; Engineering; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005091862,0.0004347235,0.0002943043,0.001133152,0.001167606,0.003227495,0.0009294726,0.0005552235,0.00217725],"category_scores_gemma":[0.01314645,0.0001381146,0.0002545976,0.00189865,0.001002154,0.002251362,0.003208514,0.0005811321,0.0002530256],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003320616,"about_ca_system_score_gemma":0.009409864,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00513623,"about_ca_topic_score_gemma":0.006250792,"domain_scores_codex":[0.9914421,0.00421369,0.0005014092,0.0002739778,0.002631134,0.0009376786],"domain_scores_gemma":[0.9929281,0.002438113,0.001972809,0.0003084367,0.001530613,0.0008219052],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.0001614276,0.0006558348,0.1033911,0.003206023,0.0001861376,0.0005580756,0.008535088,0.03774565,0.009410832,0.09573936,0.0126574,0.727753],"study_design_scores_gemma":[0.000319835,0.00304411,0.3768824,0.005228373,0.0002720713,0.002251249,0.06978838,0.1246769,0.01928003,0.18034,0.2176369,0.000279867],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6400902,0.003651429,0.2402323,0.02220279,0.0001659932,0.0009063473,0.0003135781,0.0003636645,0.09207359],"genre_scores_gemma":[0.9543412,0.0007111556,0.04321684,0.000500888,0.00004108839,0.000161568,0.00006851961,0.00001659371,0.0009420486],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00513623,"threshold_uncertainty_score":0.02692866,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01728125833177187,"score_gpt":0.2817247491457151,"score_spread":0.2644434908139432,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}