{"id":"W4410100850","doi":"10.1016/j.chbr.2025.100682","title":"When does the “assistant” heuristic work? Examining the effect of AI job titles in tasks with varying criticalities on the use of conversational AI-based services","year":2025,"lang":"en","type":"article","venue":"Computers in Human Behavior Reports","topic":"AI in Service Interactions","field":"Computer Science","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"University Canada West; University of British Columbia","funders":"","keywords":"Heuristic; Work (physics); Computer science; Psychology; Artificial intelligence; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00702577,0.000335214,0.0003032092,0.0004642215,0.0007141842,0.002852602,0.0006403844,0.0007049845,0.001884305],"category_scores_gemma":[0.03048735,0.0004021088,0.0004130489,0.0002572661,0.00171813,0.001987513,0.001121761,0.0009146458,0.000231869],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007212434,"about_ca_system_score_gemma":0.00105225,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002017023,"about_ca_topic_score_gemma":0.00312048,"domain_scores_codex":[0.9958722,0.002762229,0.0001735502,0.0003434758,0.0005376486,0.0003108898],"domain_scores_gemma":[0.9454726,0.042294,0.006459606,0.002120786,0.001174919,0.002478191],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.008044451,0.006171068,0.6696589,0.0009965253,0.0007600239,0.00047337,0.1110924,0.002432638,0.03834953,0.008819918,0.0005830113,0.1526182],"study_design_scores_gemma":[0.0004260421,0.005842129,0.9301261,0.0001938685,0.0004602598,0.0001535589,0.04329823,0.005469407,0.00771375,0.003848014,0.00238415,0.00008458996],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.997449,0.00003718112,0.0005707936,0.00006991675,0.000003851598,0.00003225836,0.000005017618,0.000004190494,0.001827764],"genre_scores_gemma":[0.998754,0.00003866129,0.0009189525,0.00003852111,0.000003577333,0.00002743298,0.000009432427,0.000002840551,0.000206442],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00702577,"threshold_uncertainty_score":0.03715622,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03590075734621186,"score_gpt":0.301276636556264,"score_spread":0.2653758792100522,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}