{"id":"W4410909056","doi":"10.1016/j.jbusres.2025.115481","title":"Understanding the B2B customer experience and journey: A convergence-based lens","year":2025,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Lens (geology); Through-the-lens metering; Convergence (economics); Marketing; Business; Economics; Optics; Physics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00474021,0.0007018734,0.0005260382,0.004479105,0.006821116,0.02002805,0.0014967,0.003203805,0.006926108],"category_scores_gemma":[0.008228386,0.0003596564,0.0004876145,0.003603238,0.01780752,0.02467132,0.01381564,0.006047938,0.0008921144],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004347832,"about_ca_system_score_gemma":0.004782997,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006252365,"about_ca_topic_score_gemma":0.004501483,"domain_scores_codex":[0.9963562,0.002274833,0.0001330668,0.0002791313,0.000499684,0.0004571142],"domain_scores_gemma":[0.9935331,0.003142301,0.0006084641,0.000333147,0.0009715009,0.001411494],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","study_design_scores_codex":[0.00007720292,0.0001004593,0.009539393,0.00029037,0.00001886296,0.0009784084,0.2756584,0.0005178508,0.0006434185,0.6648535,0.003811838,0.04351033],"study_design_scores_gemma":[0.0000136661,0.0001422288,0.008704375,0.001217904,0.00002483204,0.001804386,0.5734158,0.002384466,0.0004829034,0.2718225,0.1399052,0.00008170877],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.386693,0.01301682,0.09336343,0.07450795,0.0008910603,0.0002403816,0.0002901137,0.0001691646,0.430828],"genre_scores_gemma":[0.9729676,0.004803835,0.01282827,0.001878594,0.0002144767,0.0001263635,0.0001161863,0.00008328185,0.006981465],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02002805,"threshold_uncertainty_score":0.03154588,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.3450744168291184,"score_gpt":0.3930455877076206,"score_spread":0.04797117087850222,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}