{"id":"W4410909056","doi":"10.1016/j.jbusres.2025.115481","title":"Understanding the B2B customer experience and journey: A convergence-based lens","year":2025,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Lens (geology); Through-the-lens metering; Convergence (economics); Marketing; Business; Economics; Optics; Physics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001958681,0.0001346459,0.0002582087,0.0009637714,0.0007795329,0.0005778309,0.000456822,0.0000515346,0.0001672488],"category_scores_gemma":[0.0008258923,0.00008674782,0.00007059627,0.002357383,0.0006056237,0.0009066074,0.0003390392,0.0005317423,0.00002452511],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000142901,"about_ca_system_score_gemma":0.0002110915,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001832618,"about_ca_topic_score_gemma":0.00009030845,"domain_scores_codex":[0.9981533,0.0000583238,0.0003942674,0.0001648995,0.0008554783,0.0003737214],"domain_scores_gemma":[0.9975476,0.0003010556,0.0002212875,0.0002075443,0.001706334,0.00001621629],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002750601,0.000128618,0.9655006,0.0003720915,0.0001065148,0.0001461458,0.0003798464,0.00005448715,0.001857187,0.01433007,0.008920561,0.007928844],"study_design_scores_gemma":[0.002206789,0.00002369341,0.8302333,0.001078776,0.0002015829,0.00003974352,0.01212409,0.001838431,0.0001412746,0.002435109,0.1493196,0.0003576117],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9500293,0.001921493,0.005303,0.03098164,0.001189483,0.0003613626,9.622079e-7,0.00002648221,0.01018634],"genre_scores_gemma":[0.998908,0.0002946062,0.00003222079,0.0002400545,0.000171308,0.00000962993,2.780618e-7,0.00001243978,0.0003314851],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1403991,"threshold_uncertainty_score":0.5995616,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.3450744168291184,"score_gpt":0.3930455877076206,"score_spread":0.04797117087850222,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}