{"id":"W4411656612","doi":"10.51847/ne6jotfhrw","title":"10.51847/nE6jOTFhrW","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Marketing; Customer relationship management; Competitive advantage; Loyalty; Variable (mathematics); Customer retention; Industrial organization; Service quality; Mathematics; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00116531,0.0009711421,0.0006903115,0.002218072,0.0009288684,0.003152025,0.001028785,0.002398183,0.9341326],"category_scores_gemma":[0.002517743,0.0003197939,0.0004568915,0.001810488,0.0007081885,0.003292762,0.001662571,0.00105085,0.9162328],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000932289,"about_ca_system_score_gemma":0.0008197633,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003676325,"about_ca_topic_score_gemma":0.003497943,"domain_scores_codex":[0.99914,0.0001216349,0.0000928571,0.0002138704,0.0002959442,0.0001355714],"domain_scores_gemma":[0.9981732,0.000519443,0.0001434759,0.0003138272,0.0005685085,0.0002814844],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000238547,0.0002786008,0.002484513,0.0003700443,0.00001775419,0.0003399749,0.0001964189,0.0002460294,0.002482199,0.005797105,0.1340424,0.8535064],"study_design_scores_gemma":[0.00005827667,0.0001037914,0.003917588,0.0003650297,0.0000203497,0.0008569743,0.0003340024,0.0008512376,0.0009376893,0.002034127,0.9904881,0.00003283948],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.005272729,0.0009697556,0.003569492,0.001423921,0.0007164577,0.0001374069,0.001197352,0.001203154,0.9855098],"genre_scores_gemma":[0.01159968,0.0006586355,0.002864674,0.0005523501,0.0001457227,0.00009457583,0.0009049163,0.0002937804,0.9828857],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.06586736,"threshold_uncertainty_score":0.09395182,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01247066097405599,"score_gpt":0.196674941335071,"score_spread":0.184204280361015,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}