{"id":"W4411658527","doi":"10.51847/lcl87uitqa","title":"10.51847/LCL87uITQA","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Internal marketing; Business; Service (business); Marketing; Process management","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0006633751,0.001202576,0.000666661,0.002955819,0.001601948,0.003422074,0.00142828,0.003711586,0.9753147],"category_scores_gemma":[0.001372298,0.0005211185,0.0005787784,0.002586999,0.0009568886,0.002778945,0.002178509,0.001247162,0.9768807],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001462912,"about_ca_system_score_gemma":0.0007864985,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009173474,"about_ca_topic_score_gemma":0.007923172,"domain_scores_codex":[0.9995798,0.00003130671,0.00002840338,0.0001122799,0.0001507508,0.00009747664],"domain_scores_gemma":[0.9987187,0.0002475065,0.0000612653,0.0002162926,0.0004741814,0.0002819435],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001341113,0.0001598603,0.0008878161,0.0002711128,0.00001164223,0.0001481248,0.0001017464,0.0002024126,0.002302957,0.006345011,0.3705517,0.6188834],"study_design_scores_gemma":[0.00002487442,0.00003607443,0.0009394837,0.0001216035,0.000008196029,0.0001298457,0.00009050138,0.0002809982,0.0005762047,0.0008173308,0.9969624,0.00001249169],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.0007056477,0.0002259722,0.0009052751,0.0004493179,0.0002089269,0.00007632175,0.0009679136,0.001526897,0.9949337],"genre_scores_gemma":[0.001897473,0.0001133513,0.0003464868,0.0002030988,0.00004084846,0.00003381128,0.0007055669,0.0002150391,0.9964443],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.02468526,"threshold_uncertainty_score":0.03521043,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01272757571809277,"score_gpt":0.1975778979614857,"score_spread":0.184850322243393,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}