{"id":"W4411667969","doi":"10.5811/westjem.18713","title":"Real-time Patient Experience Surveys Lead to Better Scores","year":2025,"lang":"en","type":"article","venue":"Western Journal of Emergency Medicine","topic":"Patient Satisfaction in Healthcare","field":"Health Professions","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Medicine; Emergency department; Patient satisfaction; Family medicine; Patient experience; Quarter (Canadian coin); Emergency medicine; Health care; Nursing","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001636523,0.0002118197,0.0005668441,0.0004983651,0.0003524656,0.000001639812,0.0003317983,0.0001313816,0.00540403],"category_scores_gemma":[0.001198966,0.000156678,0.0000860862,0.0006065507,0.00005858533,0.000191471,0.0001043581,0.0006310142,0.0002922115],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002317199,"about_ca_system_score_gemma":0.0002719564,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009180389,"about_ca_topic_score_gemma":0.0002626308,"domain_scores_codex":[0.9948152,0.001451907,0.002311972,0.0002428177,0.0006822462,0.0004958846],"domain_scores_gemma":[0.9968906,0.0004566385,0.0009211979,0.000394442,0.0009827769,0.0003543386],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00007690098,0.00002047222,0.91698,0.0001542456,0.00003111729,0.00001106122,0.01121202,0.000009258275,0.003395469,0.00001859242,0.06387113,0.00421978],"study_design_scores_gemma":[0.0007366295,0.0008111492,0.9776509,0.00239025,0.00003306907,0.000003616929,0.00266339,0.000009783045,0.0001540275,0.0001896844,0.01521212,0.000145319],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9684569,0.0003244769,0.001615212,0.01035586,0.01497098,0.000532738,0.00001010889,0.00003288219,0.003700856],"genre_scores_gemma":[0.9895564,0.0006219657,0.000339291,0.002011126,0.001125731,0.00006217027,0.000006841308,0.00002937489,0.006247089],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.06067101,"threshold_uncertainty_score":0.9955052,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1239265413578091,"score_gpt":0.4808271462056034,"score_spread":0.3569006048477943,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}