{"id":"W4411667969","doi":"10.5811/westjem.18713","title":"Real-time Patient Experience Surveys Lead to Better Scores","year":2025,"lang":"en","type":"article","venue":"Western Journal of Emergency Medicine","topic":"Patient Satisfaction in Healthcare","field":"Health Professions","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Medicine; Emergency department; Patient satisfaction; Family medicine; Patient experience; Quarter (Canadian coin); Emergency medicine; Health care; Nursing","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02155689,0.000563908,0.0004948777,0.001894702,0.0002525609,0.001713188,0.0005151557,0.0006511804,0.01726546],"category_scores_gemma":[0.0597381,0.0002260713,0.0009623716,0.001935618,0.0006020181,0.001389403,0.001816696,0.0008660544,0.003647292],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000421113,"about_ca_system_score_gemma":0.0003330256,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002913909,"about_ca_topic_score_gemma":0.000478212,"domain_scores_codex":[0.9635749,0.0265923,0.002453706,0.001388247,0.005083492,0.0009073758],"domain_scores_gemma":[0.9131619,0.04685746,0.02191408,0.005803497,0.01035378,0.001909276],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002069395,0.001457215,0.7498687,0.000527877,0.0005142067,0.00007307549,0.001676688,0.0009134972,0.001400472,0.0007513338,0.01344454,0.227303],"study_design_scores_gemma":[0.0002153508,0.002903647,0.9799999,0.0001542026,0.0001122331,0.0001579812,0.001405656,0.001540476,0.00193861,0.0007197313,0.01079957,0.0000526807],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9389426,0.0007004673,0.01625721,0.001340395,0.0005367771,0.0009115252,0.005109084,0.0009045187,0.03529732],"genre_scores_gemma":[0.98325,0.0002025956,0.009478718,0.0006105943,0.0001395794,0.0009881277,0.001871443,0.00008503704,0.003374002],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02155689,"threshold_uncertainty_score":0.1140051,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1239265413578091,"score_gpt":0.4808271462056034,"score_spread":0.3569006048477943,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}