{"id":"W4411669240","doi":"10.3126/sudurpaschim.v2i2.80423","title":"Customer Perception towards Service Delivery of Finance Companies in Mahendranagar","year":2024,"lang":"en","type":"article","venue":"Sudurpaschim Spectrum","topic":"COVID-19 Pandemic Impacts","field":"Economics, Econometrics and Finance","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University","funders":"","keywords":"Business; Service delivery framework; Perception; Service (business); Customer service; Marketing; Finance; Psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0004448106,0.0002099359,0.0004815521,0.0006669608,0.00004093802,0.00006346865,0.0002912904,0.0001297908,0.001203204],"category_scores_gemma":[0.00004595064,0.0002461075,0.0001387799,0.0009758135,0.000058507,0.000398705,0.00009519383,0.0003043221,0.002071308],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003587597,"about_ca_system_score_gemma":0.0001103456,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004040881,"about_ca_topic_score_gemma":0.001431001,"domain_scores_codex":[0.9983357,0.00002040227,0.0006624121,0.0004904895,0.00007328963,0.0004177679],"domain_scores_gemma":[0.9993488,0.00006514533,0.0001370446,0.000374915,0.00001883202,0.00005521457],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0004222284,0.0006448901,0.2386677,0.003053422,0.0004215923,0.0002212902,0.02321189,0.00697973,0.002168297,0.6929236,0.01229615,0.01898921],"study_design_scores_gemma":[0.001455037,0.0001725667,0.7081617,0.0004758332,0.00002957257,0.00003310333,0.0006142664,0.04551749,0.0006005123,0.05823701,0.18365,0.001052915],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9691033,0.003271253,0.0003624622,0.004213906,0.0008249698,0.0002272784,0.0001400272,0.0001038432,0.02175292],"genre_scores_gemma":[0.9974219,0.0008534096,0.0002670671,0.0005660813,0.0001400397,0.0000126089,0.00001737534,0.000038976,0.0006825573],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6346866,"threshold_uncertainty_score":0.9999991,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02871700343797499,"score_gpt":0.2486609879985804,"score_spread":0.2199439845606054,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}