{"id":"W4412705574","doi":"10.1016/j.jretconser.2025.104443","title":"“Holiday effect” in online product Returns: Evidence from negative expectation disconfirmation and post-purchase dissonance","year":2025,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Consumer Market Behavior and Pricing","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"Dalhousie University; Carleton University","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Cognitive dissonance; Advertising; Product (mathematics); Business; Psychology; Marketing; Social psychology; Mathematics","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002751062,0.0002784501,0.0002725509,0.0004926703,0.0006941262,0.00106555,0.0004472372,0.0004936953,0.004393519],"category_scores_gemma":[0.01161369,0.000279506,0.0007242368,0.0003929547,0.001132139,0.0009843722,0.001357185,0.0009905013,0.000364626],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000426641,"about_ca_system_score_gemma":0.000396859,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002846899,"about_ca_topic_score_gemma":0.004286286,"domain_scores_codex":[0.9984552,0.0005787007,0.0001226239,0.0002400369,0.0004271484,0.0001763485],"domain_scores_gemma":[0.9786927,0.00874808,0.007755235,0.002184118,0.001290875,0.001329031],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001530607,0.001243652,0.965932,0.0001693844,0.000336226,0.0002174215,0.004643114,0.0001582676,0.002682548,0.0006537617,0.0002868708,0.02214618],"study_design_scores_gemma":[0.000007892125,0.0001536493,0.9977043,0.000009964389,0.00002917894,0.00005733192,0.001038127,0.0001418604,0.0004309691,0.0001178144,0.0003012375,0.000007675411],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9976577,0.0001151284,0.000187394,0.00004742691,0.000005833673,0.00001390528,0.00004275986,0.000003906147,0.001925903],"genre_scores_gemma":[0.9993436,0.00005623816,0.0001507915,0.00005411792,0.000007331101,0.00001091824,0.00006311333,0.000003449062,0.0003102772],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004393519,"threshold_uncertainty_score":0.01469779,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.012016604291678,"score_gpt":0.2655571515830975,"score_spread":0.2535405472914194,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}