{"id":"W4413118416","doi":"10.35680/2372-0247.2039","title":"Partnership, Collaboration, and Co-Production to Improve Patient Experience Beyond Conducting Surveys – Lessons from the Quebec Model, Canada","year":2025,"lang":"en","type":"article","venue":"Patient Experience Journal","topic":"Patient Satisfaction in Healthcare","field":"Health Professions","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"Institut National de Santé Publique du Québec; Centre hospitalier universitaire de Québec; École Nationale d'Administration Publique; Université du Québec","funders":"Université de Montréal; Ministère de la Santé; Fonds de Recherche du Québec - Santé; Ministère de la Santé et des Services sociaux","keywords":"General partnership; Patient experience; Production (economics); Medicine; Nursing; Public relations; Business; Political science; Health care; Economic growth; Economics","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[{"model":"gemma","categories":[],"domain":null,"study_design":"qualitative","genre":"empirical","about_ca_system":false,"about_ca_topic":true,"confidence":"low","status":"direct model label, unvalidated"},{"model":"gpt","categories":[],"domain":null,"study_design":"qualitative","genre":"empirical","about_ca_system":false,"about_ca_topic":true,"confidence":"low","status":"direct model label, unvalidated"}],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["sts"],"consensus_categories":[],"category_scores_codex":[0.02329481,0.0005599019,0.000388065,0.0009207312,0.01714552,0.007879249,0.003574282,0.001921404,0.004716182],"category_scores_gemma":[0.02447369,0.0004055875,0.0005206602,0.00200768,0.009968834,0.003740223,0.007681255,0.003258763,0.0004050508],"about_ca_system_candidate":true,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.08895314,"about_ca_system_score_gemma":0.3379704,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9820566,"about_ca_topic_score_gemma":0.9914045,"domain_scores_codex":[0.9681585,0.02272803,0.0004634374,0.0007441099,0.0035765,0.004329393],"domain_scores_gemma":[0.9583126,0.01181667,0.001124909,0.001725883,0.01302065,0.01399925],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"qualitative","study_design_scores_codex":[0.000305651,0.0007257569,0.06549204,0.001611297,0.0001288372,0.002420211,0.2174868,0.002629365,0.0009842919,0.0800584,0.196266,0.4318914],"study_design_scores_gemma":[0.0002584645,0.0005389039,0.0698222,0.004275788,0.0001287613,0.0007812868,0.3495678,0.003566735,0.0006298508,0.01998311,0.5501907,0.000256364],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.1697151,0.02467438,0.01940504,0.6242645,0.002703701,0.001533492,0.0005527341,0.0003577398,0.1567933],"genre_scores_gemma":[0.927803,0.009776392,0.01980715,0.02085763,0.000205678,0.0007293577,0.0001746749,0.0001129651,0.0205331],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9828545,"threshold_uncertainty_score":0.6454032,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1137718421433389,"score_gpt":0.4467206603689086,"score_spread":0.3329488182255697,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}