{"id":"W4413142985","doi":"10.1177/10946705251354968","title":"Peak Event Self-Scheduling: Implications for Service Demand Management","year":2025,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Self-service; Process management; Service (business); Service management; Scheduling (production processes); Demand management; Operations management; Computer science; Marketing; Supply chain management; Supply chain; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003309378,0.0004007501,0.0003020419,0.0008317623,0.002083742,0.004589795,0.001560496,0.001432996,0.006938491],"category_scores_gemma":[0.01347437,0.0002259347,0.0004068406,0.0019147,0.002149462,0.003578395,0.001282484,0.001603146,0.000478716],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005188029,"about_ca_system_score_gemma":0.006695207,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02028848,"about_ca_topic_score_gemma":0.02734752,"domain_scores_codex":[0.998313,0.0009821116,0.00006441326,0.0001945834,0.0001996744,0.0002463121],"domain_scores_gemma":[0.9885709,0.006805449,0.001172554,0.0003595471,0.001386564,0.001705035],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0004458014,0.003277605,0.3096568,0.0007550096,0.0001029168,0.001589905,0.03840971,0.02442142,0.002453657,0.2744084,0.03267121,0.3118077],"study_design_scores_gemma":[0.00009811248,0.0005621703,0.2803134,0.0009130384,0.0000802422,0.00060168,0.1828799,0.101325,0.002068448,0.3503437,0.08059119,0.0002230226],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6474734,0.005911317,0.04138651,0.1831259,0.0006475805,0.000415351,0.0006938211,0.0002483271,0.1200978],"genre_scores_gemma":[0.9913301,0.001244656,0.004461472,0.001354674,0.0001171343,0.0000650052,0.00008116208,0.00002211678,0.001323571],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02028848,"threshold_uncertainty_score":0.04034072,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09610476673011713,"score_gpt":0.4034653852904312,"score_spread":0.3073606185603141,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}