{"id":"W4414045481","doi":"10.5267/j.dsl.2025.6.003","title":"Factors affecting loyalty to student support services: a study of dormitory service quality at a university in Vietnam","year":2025,"lang":"en","type":"article","venue":"Decision Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Service quality; Affect (linguistics); Reliability (semiconductor); Structural equation modeling; Quality (philosophy); Service (business); Data collection","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003426292,0.0002305723,0.000420766,0.001351059,0.0004843989,0.000208945,0.001538046,0.00005544175,0.00006102264],"category_scores_gemma":[0.0001391517,0.0002112605,0.00007945782,0.006388982,0.00008449409,0.001363673,0.001741118,0.0001818829,0.00009303821],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003440429,"about_ca_system_score_gemma":0.0000556714,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.007359763,"about_ca_topic_score_gemma":0.02345045,"domain_scores_codex":[0.9968352,0.00007054693,0.0005970152,0.0007686841,0.001278816,0.0004497948],"domain_scores_gemma":[0.9983957,0.0002753728,0.0003045783,0.0006521142,0.000325544,0.00004668513],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001535339,0.0005698912,0.9840029,0.0002051799,0.00001341733,0.000015261,0.008974657,0.001006994,0.003650062,0.0001093053,0.000244321,0.001054449],"study_design_scores_gemma":[0.0009360408,0.00002344465,0.9377442,0.0001192272,0.00002343152,1.731471e-7,0.05856583,0.0001799527,0.0001075403,0.00001384713,0.002071842,0.0002144397],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9966413,0.000002861487,0.0001207302,0.001072368,0.0007161923,0.0006524461,0.000002948315,0.00006254019,0.0007286511],"genre_scores_gemma":[0.989805,4.13679e-7,0.00004958742,0.01003803,0.00005584321,0.000002816683,0.00000311885,0.000007726386,0.00003743524],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.04959118,"threshold_uncertainty_score":0.9992503,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03921692242661545,"score_gpt":0.3289670182848218,"score_spread":0.2897500958582063,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}