{"id":"W4416028549","doi":"10.1108/ijqss-07-2025-0173","title":"Customer value extraction vs. co-creation at self-service checkout","year":2025,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Ted Rogers Centre for Heart Research","funders":"","keywords":"Workload; Situational ethics; Customer satisfaction; Value (mathematics); Cognition; Perception; Customer value; Process (computing)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004384486,0.0003392942,0.0003396558,0.0006331043,0.0007312999,0.004052402,0.000420571,0.0006044443,0.00612355],"category_scores_gemma":[0.0206819,0.0001792524,0.0004951386,0.0007475171,0.000957584,0.002080055,0.001586421,0.0009845766,0.0004530227],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001148827,"about_ca_system_score_gemma":0.001040125,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001015094,"about_ca_topic_score_gemma":0.001515329,"domain_scores_codex":[0.996106,0.001911197,0.0001958424,0.0002622358,0.001185676,0.000339118],"domain_scores_gemma":[0.9661298,0.02412608,0.004234032,0.001519387,0.002383354,0.001607299],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.008903855,0.007486966,0.5620474,0.002218616,0.0004826912,0.0006214587,0.0456299,0.003354013,0.06047549,0.01322372,0.001905134,0.2936509],"study_design_scores_gemma":[0.000243562,0.005974105,0.9234034,0.0002733411,0.0003168977,0.0003136598,0.02926685,0.01055719,0.01827881,0.005731434,0.005475232,0.000165614],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.991932,0.00006039837,0.001464885,0.0001021471,0.00001074259,0.0001260872,0.00005756035,0.00002025735,0.006225919],"genre_scores_gemma":[0.9982446,0.00003568136,0.001011696,0.00003874254,0.000006586723,0.00006304993,0.00004376852,0.000007019552,0.0005489646],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00612355,"threshold_uncertainty_score":0.02318764,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05421609814968636,"score_gpt":0.3927912514676432,"score_spread":0.3385751533179568,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}