{"id":"W569996643","doi":"","title":"Customer Focus: Keeping Its Customers Happy is the Secret to GO Transit's Success","year":2007,"lang":"en","type":"article","venue":"Mass transit","topic":"Transportation Planning and Optimization","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Public transport; Transit (satellite); Service (business); Work (physics); Commission; Customer service; Business; Focus (optics); Marketing; Telecommunications; Advertising; Transport engineering; Engineering; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001173797,0.0001727261,0.0001889046,0.0001609519,0.000771779,0.0001245166,0.0003577571,0.0001620482,0.000446148],"category_scores_gemma":[0.00002872476,0.0001509869,0.0001222638,0.0009733881,0.0001225353,0.0003067761,0.000002439293,0.0002158052,0.0002709108],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006615468,"about_ca_system_score_gemma":0.0000775697,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007946937,"about_ca_topic_score_gemma":0.004574019,"domain_scores_codex":[0.9980772,0.000101197,0.0003216382,0.000325387,0.0006178418,0.0005568064],"domain_scores_gemma":[0.9991883,0.0001831163,0.00006177853,0.0001729224,0.0001512894,0.0002426021],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0006314029,0.0001919653,0.02234244,0.0001491948,0.0002953648,0.0001304293,0.7939696,0.0903583,0.005131335,0.02867713,0.01286007,0.04526278],"study_design_scores_gemma":[0.001176992,0.00008423129,0.03781066,0.0001848633,0.0002355203,0.000002629807,0.01761992,0.0009723908,0.007518896,0.0002397896,0.9331014,0.001052761],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1469887,0.0005197888,0.5534108,0.05054821,0.001431572,0.001758706,0.0001440984,0.0008089298,0.2443892],"genre_scores_gemma":[0.994287,0.00006623645,0.0008594496,0.002316302,0.000182822,0.00001451742,0.0000172171,0.00002657262,0.002229958],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9202413,"threshold_uncertainty_score":0.6157069,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0188909602403692,"score_gpt":0.2925694546320202,"score_spread":0.273678494391651,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}