{"id":"W656904614","doi":"10.1007/978-1-4471-6590-3_24","title":"Illuminating the Service Provider’s Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation","year":2015,"lang":"en","type":"book-chapter","venue":"","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"Western University","funders":"","keywords":"Service provider; Business; Mandate; Service (business); Order (exchange); Value (mathematics); Marketing; Service innovation; Service delivery framework; Service system; Process management; Knowledge management; Political science; Computer science; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.002133192,0.0005607666,0.0004370118,0.0003144434,0.0004481781,0.0007178809,0.0004329954,0.0003403691,0.0002500943],"category_scores_gemma":[0.00008330021,0.0004178276,0.0000414623,0.0009288201,0.00004587739,0.001599778,0.0003473538,0.0005840505,0.0003719104],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007330163,"about_ca_system_score_gemma":0.00009455697,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005410499,"about_ca_topic_score_gemma":0.001646005,"domain_scores_codex":[0.9972292,0.00002499372,0.0009427918,0.0007496189,0.00072393,0.0003294708],"domain_scores_gemma":[0.9953008,0.0000986154,0.001257128,0.0007351509,0.00259818,0.00001017727],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00005478179,0.0000161503,0.00001662512,0.001417494,0.00005519911,0.00000246528,0.0002233416,0.00005275995,0.00009410275,0.9918191,0.002985002,0.003262989],"study_design_scores_gemma":[0.0005734313,0.00002335351,0.0001855864,0.000537016,0.0001474624,0.000005071474,0.002101962,0.001618828,0.00003908616,0.700739,0.2932378,0.0007914124],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"commentary","genre_scores_codex":[0.0080412,0.0001254049,0.00005065553,0.07537003,0.0004288623,0.0009034232,0.00001261665,0.000279287,0.9147885],"genre_scores_gemma":[0.129389,0.0001444702,0.001245717,0.7257367,0.01536838,0.0001508466,0.005614656,0.0006175415,0.1217327],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.7930558,"threshold_uncertainty_score":0.9998274,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2224583999468419,"score_gpt":0.3275209786927914,"score_spread":0.1050625787459495,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}