{"id":"W6884562664","doi":"10.1051/itmconf/20246601005/pdf","title":"Leveraging Service Science for Strategic Marketing: A Case Study of a Canadian Mattress Company","year":2024,"lang":"en","type":"article","venue":"Springer Link (Chiba Institute of Technology)","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Strategic planning; Service (business); Service-dominant logic; Customer service; Service design; Work (physics); Perspective (graphical); Strategic thinking; Service provider","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001873917,0.0006185737,0.0003015202,0.001665272,0.02240223,0.005335678,0.001663448,0.003194761,0.004424547],"category_scores_gemma":[0.003151523,0.0002813179,0.0003523923,0.002396537,0.006001948,0.001785442,0.002574844,0.002687938,0.0005023489],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.02925475,"about_ca_system_score_gemma":0.02499869,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.6658067,"about_ca_topic_score_gemma":0.8696856,"domain_scores_codex":[0.9979318,0.0007143921,0.00003276012,0.0001205529,0.0005199246,0.0006805981],"domain_scores_gemma":[0.9978371,0.000762835,0.0001465137,0.00005849969,0.000362659,0.0008323404],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0003577013,0.002260313,0.04242879,0.0004450559,0.00005099682,0.06106659,0.6824247,0.002861124,0.006655608,0.07210733,0.03238474,0.09695708],"study_design_scores_gemma":[0.00003886654,0.0003693581,0.02191694,0.0002612271,0.0000293106,0.003816099,0.8504794,0.004465986,0.001468926,0.002089805,0.1149682,0.00009589317],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9432732,0.0004396325,0.000951244,0.005368371,0.00004482395,0.0001893873,0.00006915192,0.00002140274,0.04964279],"genre_scores_gemma":[0.9839035,0.0007001345,0.001466881,0.0008031304,0.00002068645,0.0000374469,0.0000389842,0.00001978227,0.01300942],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3341933,"threshold_uncertainty_score":0.6723229,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05017213169645124,"score_gpt":0.2659186815880411,"score_spread":0.2157465498915899,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}